Join our Operations Control Centre!About UsIn partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.For more information about Transit Systems, please visit our .Benefits
- Competitive salary
- Professional development with access to ongoing training opportunities
- A culture that supports work-life balance
- Real-time service monitoring using Public Transport Information and Priority System (PTIPS) to actively monitor bus services.
- Implement PTIPS policies and procedures to ensure effective communication, intervention and other actions to support service delivery.
- Initiate and respond to radio communication with bus drivers, addressing incidents, traffic diversions and other operational concerns.
- Maintain communication with depot management to handle operational matters including incidents, changeovers and service coordination.
- Provide real-time information to external stakeholders such as the Traffic Management Centre and the Transport Info Line.
- Monitor and coordinate with emergency services to promptly address risks, incidents or environmental hazards.
- Review incidents and accidents to enhance service delivery, reduce risk and improve safety protocols.
- Problem-solving skills including in emergency situations.
- Analytical skills to track and interpret information.
- Excellent written and verbal communication skills including above average voice and diction clarity.
- Excellent customer service skills.
- The ability to thrive under pressure.
- Proven ability to build positive relationships with all levels of management, staff and external or Government agencies.