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Reporting to the Service Manager, this role will be responsible for providing the best possible service to customers while simultaneously maintaining an efficient and profitable operation of the service department. This will include booking, greeting, and managing daily customer relations.
Duties will include the following:
- Assisting Service Manager with day-to-day operations
- Maintaining positive customer and employee relations
- Maintaining cost control over tools, equipment, subtle repairs and supplies
- Answering customer enquiries regarding their vehicle service
- Quoting additional service work
- Ensuring all customer requirements are met
- Build relationships with customers and internal stakeholders
- Deliver high quality customer service
The Service Advisor role is strongly customer focussed with elements of sales and automotive knowledge. Therefore, background in these fields would be highly advantageous but not essential.
About you:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘can do’ attitude - we are looking for you!
You will ideally possess:
- Previous experience in a Service Advisor/ Assistant Manager role
- Desire to deliver exceptional customer service
- High level of integrity and work ethic
- Superb interpersonal skills
- High attention to detail
- Excellent communication and organisational skills
Benefits:
- Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
- A Learning & Development program called Learning Together where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where over 150 training courses are on offer! Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our Fearless Female Forum to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our Sales and Service Development program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top-of-the-line Employee Assistance Program with leading provider, Benestar, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive employee benefits that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance!
Osborne Park Nissan is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.
We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.
Eagers Automotive - Moving Together
