Av Operations Manager

av operations manager

FULL-TIME - CROWN MELBOURNE

At Crown Resorts, employees embrace our company values through our behaviours. We act respectfully, we are passionate, we work together, and we do the right thing. We uphold these values in every interaction, whether it be our customers, our colleagues, or our community. Together we create memorable experiences.

Reporting to the AV Operations & Services Manager, this role is responsible for monitoring, managing, and responding to logged jobs, faults and requests flagged on Maximo Help Desk across the Crown Melbourne complex. This position is also responsible for the effective management of the Maximo Help desk, Maximo training for employees, preventative maintenance, maintaining system programmes, new employee training, asset management, and “End of Life” Capex budgeting while rostering and managing employees.

Some responsibilities of the role will include, but are not limited to:

• Respond to logged jobs on the AV Help Desk (Maximo) for faults and requests
• Directing team members as required to ensure service levels are maintained
• Ensure preventative maintenance of AV systems is carried out regularly to ensure system integrity.
• Support the wider Crown Melbourne business by proactively monitoring and up keeping all AV systems; Preventative maintenance Asset inspection Asset replenishment Team coaching Monitoring faults/errors

Following up on the progress of jobs logged.

• Logged jobs to be acknowledged within defined timeframes. Actioned as soon as possible prioritising business requirements and resources.
• Liaise with external suppliers and industry professionals to source information/advice, procure services and/or troubleshoot technical issues as required.

What you will need:

• Previous audio/visual experience
• Experience and knowledge of Large AV integrated systems
• Experience and knowledge of audio/lighting production techniques
• Experience with the Windows operating system
• Awareness or experience of Linux and iOS operating environment
• Excellent written and verbal communication skills
• You must be fully vaccinated (with two doses of an approved COVID-19 vaccine) or have a genuine medical exemption to be eligible to work on site at Crown

If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume and cover letter by logging into Crown Careers, with your Crown employee login.

Applications close: Midnight Sunday 8th of January 2023

As part of Crown’s inclusive culture, we strongly encourage applications across all cultural backgrounds, genders, and abilities.