AddressWelcome Aboard!
Who We Are
Skytrans has a long & distinguished history of flying within Queensland. With a high performing customer focused team, our turboprop fleet take to the skies each day with pride and professionalism, supporting the needs of the communities within regional, remote and outback Queensland and the Torres Strait.
As Queensland’s leading regional aviation operator, we are committed to delivering the highest level of safety whilst ensuring excellent customer service for all our passengers via our Regular Public Transport routes, resource sector and government sector charter services.
We have recently been purchased by Avia Solutions Group and have plans to expand our current operation to include ACMI services led by jet aircraft.
About the role
This role is full time working a three-week rotating FIFO roster - 14 days on Horn Island and 7 days off. We will provide accommodation on the island as well as flights to and from Cairns.
The successful candidate will work Monday – Saturday during their time on tour to ensure the smooth running of the Horn Island base, this includes checking in customers and dealing with any day of operations issue that may arise.
Shift duration will be based on the flight schedule, working across weekends and public holidays.
This is a fantastic opportunity for an experienced Base Supervisor or an airline customer service/ground operations professional looking for their next career move. However, we are more than willing to review all other experienced managers looking for a change of industry.
If you're not sure if you meet the requirements, please apply anyway so we can assess your suitability.
What You Will Do
Reporting to the Base Manager, when on shift you will be responsible for
• Providing safe, timely and efficient supervision of day to day base operations including; check in, loading, closing flights and producing flight paperwork per our company procedures listed in our Ground Operations manual
• Management of ground staff, including on-the-job-training and feedback on performance
• Production and distribution of rosters for ground staff that provides adequate operational coverage and complies with the relevant Awards
• Payroll for Horn Island Ground staff
• Liaising with key stakeholders to ensure aircraft and crew are available for operations
• Monitoring emails, computer and phone, and replying to clients and other company representatives queries
• Management of freight on flights, booking and actioning any changes required as well as communicating changes to clients
• Management of base disruptions and delays on day of ops
• Responsible for the identification and development of new charter business opportunities to ensure all RPT services are promoted within the region
• Responsible for the maintenance of safety related material applicable to base operations
• Ensuring airport security and workplace health and safety regulations are complied with
• Maintaining a register of Aerodrome Reporting Officers (ARO) and contact numbers for those airfields within the base jurisdiction
• Ensuring flight manifests and loading information is available to pilots
• Liaising with Finance and Safety & Quality to ensure that queries are managed in a timely manner
What You Need to Succeed
• Previous experience in the Aviation Industry is highly desirable
• Hold a current drivers license is highly desirable
• Awareness of the importance in achieving on time performance goals in an efficient and safe manner
• Physically capable to perform loading duties and other manual tasks
• Enthusiasm and willingness to provide exceptional levels of customer service that exceeds customers’ expectations
• Capacity to work independently with minimal direction and collaboratively in a team environment
• The ability to multi-task and manage your time effectively while handling a variety of tasks
• Demonstrate a genuine commitment to safety standards within our company and industry
• Must be willing to work in all weather conditions
• The ability to obtain an Aviation Security Identification Card (ASIC)
• Conduct compulsory pre-employment and routine drug and alcohol screening for employment purpose
• Must be eligible to live and work in Australia as either a citizen or hold the appropriate visa
Please note: Applicants must be eligible to live and work in Australia as either a citizen or permanent resident and be able to attend and successfully pass pre-employment drug and alcohol pathology screening. Skytrans is committed to equal opportunity employment through fair recruitment practices.
