BDE - Retention

Ready for a Challenge
Then Menulog Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
All about the role:
We are currently seeking a Retention Executive (internally known as a BDE - Retention) who will be accountable for engaging with restaurants wanting to leave the platform. Your primary objective will be to proactively address their concerns, resolve any issues they may have, and explore alternative strategies or incentives to retain their partnership.
Through a deep understanding of the reasons behind their decision to end the partnership, your role as a Retention Executive will involve demonstrating compassion and empathy. Your primary focus will be to devise effective solutions that will ultimately retain their business.
In this role, we're counting on you to:

• Proactively reach and retain existing restaurant partners looking to terminate their Menulog Delivery Partnership
• Account management tasks to optimize new and existing partnerships
• Work with restaurants and set expectations around Menulog and maximize restaurant satisfaction
• Work closely with our Business Intelligence and Marketing departments to identify marketing opportunities in low-order zones

Can you deliver…
Ready to take the lead? Here is what we need from you:

• Previous experience in customer service, hospitality, or sales
• Exceptional problem-solving skills and the ability to resolve issues effectively
• Excellent communication skills, with the ability to persuasively sell and present ideas to diverse audiences
• A strong work ethic and a determined attitude to get the job done, no matter what it takes
• Resilience and a mindset focused on achieving targets
• Quick learning abilities and the capacity to think on your feet
• Adaptability to work within tight deadlines while ensuring client objectives are successfully met

If this sounds like you and you want to work for a fast-paced, ever-growing, exciting and fun company please apply.
Agency recruiters will not be used to fill this position.
Menulog prides itself on its positive culture. We value openness and transparency. While it is not necessarily a determining or disqualifying factor for any role, Menulog may require you to complete a Criminal Background Check.
At Menulog, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the Menulog culture is about movement, growth and about celebrating every aspect of our Menuloggers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
What else is cooking?
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Are you ready to take your seat? Apply now!