Chandler Macleod is currently seeking an experienced Billing and Credit Officer with electricity industry experience for our client. This role requires a candidate who can effectively handle billing adjustments, process exceptions, and collect outstanding debts while adhering to established guidelines and KPIs.
Key Responsibilities:
- Process exceptions and perform necessary billing adjustments in a timely manner, ensuring compliance with company policies and procedures.
- Prioritize work to maximize cash flow and revenue recovery.
- Monitor outstanding and overdue debts and work with Retailers to facilitate the collection process.
- Identify root causes of workflow exceptions and recommend system and process enhancements to prevent future issues.
- Manage activities related to market compliance, meter data, billing, remittance, and accounts receivable (credit) in accordance with policies and agreements (e.g., Australian Energy Market Operator (AEMO), Retailers, etc.).
- Resolve Retailer enquiries and complaints, as well as Energy and Water Ombudsman SA (EWOSA) cases promptly, accurately, and effectively.
- Process and resolve retailer disputes following market rules and the direction of the Manager or Team Leader.
- Previous experience as a Billing and Credit Officer within the electricity industry is essential.
- Strong understanding of billing procedures and Credit management principles.
- Excellent attention to detail and ability to work under pressure.
- Effective communication skills with the ability to negotiate and resolve conflicts.
- Proficient in using relevant software and systems.
- Working knowledge of Australian energy market regulations and agreements (e.g., AEMO) is preferred.
- Ability to work independently and collaboratively as part of a team.