Credit Management Officer

At Police Credit Union you don’t just work with us, you learn with us and grow with us.

This is a 12-month parental leave contract and ideally, we are seeking full-time however part-time arrangements can be considered for the right applicant (minimum of 3 days per week). There may also opportunities for extension or a transition into other related areas of the business at the end of the contract term. 

As a Credit Management Officer, you will implement solutions that help improve our customers financial situation and ability to pay outstanding loans, credit cards, overdrafts or overdraws. You will demonstrate high levels of empathy and an ability to build strong rapport with our customers.

You will be responsible for:

• Proactively taking action on delinquent customer accounts in line with our policies & procedures. This may include loans, credit cards, overdrafts, and overdraws.
• Managing the payments of invoices within the Credit Management Team.
• Ensuring all debt collection activity is conducted within Statutory and Legislative requirements; and
• Assisting the team with general administrative duties.

You are…

• Driven to provide an exceptional customer experience with a positive, can-do attitude
• Empathetic and understanding of others with sound judgement and negotiation skills
• Looking for a refreshing change and eager to get your foot in the door of the banking industry or wanting to build on your current experience. 
• Focused, disciplined and driven, to meet and exceed service and sales KPIs.
• Organised with an eye for detail and a strong ability to build positive and collaborative relationships with Members and colleagues. 
• A proactive team player, wanting to be part of an energetic group. 
• Ambitious and ready to grasp career development opportunities – we like to promote within whenever we can.

If you have a background in banking industry or Credit Management even better however is not a deal breaker, as we will provide on the job training. 

About those sweet perks we offer 

Now, we know all about you, here’s the tasty benefits you can Bank On Us for: 

• An attractive salary and incentive program, including generous annual bonuses.
• Five – yes, five weeks of annual leave for full time staff!  
• Purchased leave opportunities.
• Paid volunteering day (we will pay for you to spend a day giving back to the community you love).
• Discounted loans and insurance (we’re talking about some good rates and benefits above our already competitive pricing). 
• Professional development and career opportunities, from traineeships to on the job coaching, to scholarships for higher learning. 
• Access to a social club that holds regular events and prize draws. 
• Internal wellbeing program, including financial education. 
• Free annual flu vaccinations.
• Employee Assistance Program which provides free counselling sessions to support your wellbeing, as well as your immediate family members. 

Since 1970, Police Credit Union has helped South Australians and Territorians achieve their financial dreams. Now with seven branches across SA and NT, and as the most recognised credit union in South Australia, we are proud to have over 40,000 Members who Bank On Us for our highly competitive and award-winning products and services. 

With a Member Satisfaction score of 92.7% and an Employee Engagement Score of 93.07%, we’re not only a credit union of choice but also a place where people love to work. We are particularly proud of the part we’ve played in many of our employees’ careers by imparting newly learned skills and, assisting with progression into different roles, including management positions. 

We are committed to providing traditional face-to-face banking and a South Australian based call centre, as well as innovative and secure digital products. With a strong focus on supporting the emergency services and wider community including environmental initiatives – we’ve been proudly carbon neutral since 2018. We have long-standing partnerships with a variety of influential South Australian and Territorian not-for-profits. 

Our customers come from all walks of life, and so do we. We hire people from all different backgrounds and experience levels. We recognise that a diverse, engaged and united team makes us stronger. We embrace diversity and inclusivity, and we hope you do too. 

Find out more at policecu.com.au. and to read testimonials from our very own staff, please visit www.policecu.com.au/careers/ 

Sound like your next move? Apply today!