Billing System Administrator

About Us:

An ASX100 business with a 50-year heritage, IDP is a global leader in international education services. We’ve been operating for 50 years with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.

Our team of experienced and dedicated counsellors are experts at providing trusted advice to students and their families at every step of the international education journey, and almost 8 in 10 students placed by IDP recommend our services to their family and friends.

IDP’s ongoing success comes from our highly committed and professional employees around the globe. Our diverse talent, expertise and passion of our people that makes IDP unique. We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities. We respect diversity in our people: their ideas, work styles and perspectives.

The role:

A terrific opportunity within our Group Finance team! Up on offer is a Permanent full-time role as a Billing System Administrator.

The Finance team is responsible for the accurate and timely reporting of both statutory and management information and are the custodians of the company’s assets. The Finance Systems team sits within IDP corporate and liaises with stakeholders and external support providers to ensure that critical IDP systems are maintained and governed across our global network.

With a strong background working with Billing Systems, and passion for customer experience you will have the opportunity to work in a fast paced, collaborative environment, playing a pivotal part supporting / maintenance and working across process and product improvement.

Join our experienced and professional team as Billing System Administrator at Melbourne.

Responsibilities include:

Technical & Professional

• Be the point of contact for Billing Platform queries and provide first level admin support.
• Understand the end-to-end processes that impact operation and finance and work with the team to achieve best practice business processes.
• Maintain, control, and support the Billing system through access control, data management, adherences to legislative compliance and effective system interfaces to produce accurate and up to date documentation.
• Monitor and implement systems to ensure billing master data is accurate and up to date (ability to understand contracts and pricing data to translate to a Billing system).
• Help manage the development of minor system enhancements and manage deployments through a systems development lifecycle.
• Assist with the creation and maintenance of a product roadmap of prioritised features and enhancements.

Business Acumen

• Be our technical expert for the Billing Platform.
• Monitor product deliverables to keep in line with business goals.

Teamwork

• Billing Platform Support for user base across the globe.
• Liaise with customers and lead billing operations teams.

Organisation and planning

• Work with functional users to put together test scripts for execution after changes have been made to systems.
• Conduct Integration testing in Billing Platform as well as assist with testing when required.
• Documentation, Training and Data Analysis.

Communciation

• Assisting with documenting the functional requirements for minor changes required for improved system or process performance.
• Act as liaison between various stakeholders such as CRT, Finance, Digital Product owners and offshore based development teams.
• Liaise with external vendors for tracking of issues.

A great opportunity; to be successful you will have:

• Billing systems configuration experience with ability to identify process improvement opportunities.
• Experience of working with Billing Systems and integrations between different systems (CRM or ERP systems).
• Understanding of project management methodologies.
• Strong understanding of Billing and Accounting practices.
• Strong Technology and Systems analysis background.
• Advanced knowledge of Systems Management.
• Excellent verbal and written communication skills
• Knowledge in SQL and able to create SQL-based formulas.

Highly Desirable

• Business Analysis: expertise in writing and capturing requirements.
• Data Analysis: Business intelligence and data analysis skills.
• Process Analysis: process and optimisation methods and skills.
• Experience with an online task management tool such as Jira or equivalent.
• Experience with vendor management and contract management.

More about us

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.

As a Great place to work certified organisation, our people are always at the forefront of what we do.  We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work.  We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.

Why join us

Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.

If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience and capability that will enhance the role. At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions. If you require any adjustments, let us know.

Some other benefits include:

• Work in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.
• Professional development programs to grow your career.
• Two paid volunteer days every year to support our local communities.
• Stay energized with free fresh fruit and barista onsite.