AddressThe primary function of the Branch Coordinator is to support the AU & NZ branches by loading new commercial contracts and amending existing contracts in a fast-paced environment as well as liaising with the Account Managers and Branches to ensure all relevant documents and relevant company policies are adhered to.
COMMERCIAL SERVICES
- Pest Control and Hygiene Services
KEY RESPONSIBILITIES
- Load commercial contracts for the Pacific Region (Aus / NZ)
- Conduct Credit Checks
- Create New Locations/Customer Accounts
- Save all relevant documents in relevant systems/folders
- Process contract variations / changes
- Updating and maintaining accurate customer details and records on company designated platforms as required.
- Build rapport and maintain solid working relationships with key internal stakeholders
- Follow directions, instructions and processes as set out by management.
- Data entry (fast-paced environment)
- Process high volume daily workload
SPECIFIC DAY TO DAY TASKS INCLUDE (but not limited to):
- Managing email inbox/SOHO queue and responding in a timely manner
- Manage internal queries via phone queue
- Update customer details as required
- Booking / loading customer contracts, jobs and services
- Loading WOs/Pos onto jobs
- Liaison between branches, salespeople, AR and other dept’s
- Data entry
EXPERIENCE and SKILL SETS
- Worked in a fast-paced data entry environment
- Must be confident working autonomously and also in a team environment
- Intermediate skills with Windows 10, MS Outlook, Word, Excel, PowerPoint and SharePoint.
- Strong written and verbal communication skills
- Data accuracy and attention to detail is a MUST
- Strong organisational and planning skills.
- Can prioritise with excellent time management skills
- Work towards targets
- Reliable with good work ethics
COMPETENCIES / QUALIFICATIONS
- Relevant experience in Contract Management and Data Entry
- Worked in similar roles or companies for 2+ years.
- Intermediate skills in Microsoft Suite
- Ability to process high volume tasks on a daily basis
INTERNAL SUPPORT and NETWORKING RELATIONSHIPS
- Actively contribute to building strong internal relationships and support networks within the company
