Address IntroductionStep into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. OverviewGallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
We are excited to announce a unique opportunity for an experienced claims leader to join the NT and Self-Insurance leadership team. Based in Darwin and reporting to the General Manager, Self and Specialised Insurance, you will support superior service outcomes, build and maintain strong relationships with key stakeholders, develop capability and lead continuous improvement opportunities. How you'll make an impact
Support the achievement of sustainable business outcomes across People, Client, Compliance, Contractual and Performance metrics;
Provide day-to-day leadership and management of your Branch to meet and exceed contractual, compliance and performance targets;
Support the development of resource capability, drive quality assurance activities that: support continuous improvement, achieve financial targets and demonstrate behaviours that are in line with Our Values (‘The Gallagher Way’);
Contribute to shaping our culture through high levels of staff engagement; with a view to recognising the importance of diversity and increasing staff satisfaction levels and having pride in our strategic goals;
Analyse current and future trends and needs and accurately assess claims operations functional responsibilities, competitive strengths and vulnerabilities;
Contribute to the development, implementation and maintenance of the Business Plan;
Provide strategic direction as part of the Operational Leadership Team;
Develop strong and effective mutually beneficial working relationships with clients and stakeholders;
Lead and mentor direct reports and provide them with coaching to ensure they reach their full potential;
Maintain and drive talent management and succession planning to ensure talent pipelines are established and supported.
About you
Significant experience in workers compensation or claims management leadership, with sound knowledge of NT workers’ compensation legislation;
Considerable demonstrated experience leading, inspiring and developing operational service teams;
Demonstrated experience in leading performance through qualitative and quantitative metrics and the implementation of stretch goals;
Demonstrated experience in recruiting, developing and retaining individuals, teams and organisational talent;
Highly developed communication skills, with the ability to engage at all levels of organisation;
A strong sense of team and collaboration, with a commitment to cultivating an excellent working culture;
A resilient attitude.
