AddressAbout Team Global Express:
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.
Why TGE?
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer:
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work environment
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond
About the Newcastle Branch Manager Role:
As the Branch Manager, you will be responsible for all aspects of safety, operational and financial performance, resourcing and team leadership for specified operational areas and/or operational processes.
This includes overseeing all activities and resources associated with the branch to achieve agreed objectives, optimising profitability, and business efficiency with a strong customer focus, in a safe and socially acceptable manner.
Critical to this role is to engage the overall team to plan and coordinate daily activities and hold team members to account. This position plays an important role in achieving daily KPI's and identifying / actioning process improvements, along with engaging support from other functional leads.
What you'll do (duties/responsibilities including/not limited to):
- Ensure customer satisfaction is achieved through compliance with an aim of exceeding all service standards and KPIs,
- Ensure staffing levels are within budget, authority to employ extra and/or additional labour as required in line with company requirements.
- Ensure that all employees and subcontractors are fully inducted and trained in all aspects of their work to ensure that both the personal safety of the individual and others is protected, as well as the quality of services provided is maintained at a superior level.
- Establish and implement peak period and forward-planning requirements.
- Accountable for the achievement of agreed budgeted targets as measured by a series of branch KPI's.
- Maintain an up to date working knowledge of all legislative compliance requirements (inclusive of environmental) that impact the business.
- Take accountability for the safety of the team in the performance of work, taking a proactive and preventative approach to HSE issues affecting the site and/or the work area.
What you'll bring to the Branch Manager role:
- Ability to build strong functional relationships with functional reports, peers and senior management.
- Proven ability to lead and manage teams with a focus on daily performance accountability and consequence management.
- Collaborative orientation, balancing the need for action with the need for buy in and engagement.
- Understanding of the Transport Industry and knowledge of regulatory requirements relevant to role
- Strong analytical skills with focus on root cause analysis, problem solving and commitment to Continuous Improvement
- Strong customer service orientation and focus with ability to make correct, timely operational decisions affecting the operations of the site and customer service level agreements.
Please note hours - Typically, 5am-1pm, but flexibility to work daytime hours will be required at times too.
An inclusive workplace, works for everyone:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process:
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note:
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process
- During the recruitment process, please keep an eye on your junk emails and spam folders for updates
- TGE is listed as one of LinkedIn's Top Companies of 2023 in Australia
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
