AddressWe are a progressive company offering a range of world class light and power solutions to leading mining, industrial, agriculture, government, commercial and civil construction entities. Our continuing success is attributed to the quality of our products and our talented and dedicated team.
The opportunity
We are looking for an energetic and process focused Branch Manager to lead our team in Dandenong!
Reporting to the National Service Manager, your responsibilities include:
- Lead and direct branch day to day operational needs in order to achieve company, department and individual goals and metrics
- Facility and site management
- Management of engine and generator PDIs and upfits
- Resource management between service, stores, and product PDI and upfit
- Establish robust relationships with customers and be the escalation point of contact for enquiries and feedback
- Maintain regular customer visits with identification of revenue generating opportunities for business growth
- Establish service level expectations with customers and guide the team to achieve ideal standard of service
- Quotation and estimation of service requests
- Drive branch profitability to exceed budget requirements
- Coordinate tender responses
- Universal level adoption of strategies and opportunities as identified through business development planning
What you must have
- Trade level qualifications in either mechanical or electrical disciplines (minimum)
- Well-developed experience in a leadership role within a business experiencing growth
- High level of direct product knowledge focused on functionality and fault diagnostics
- Ability to pass on product knowledge in a constructive and effective manner
- Strong customer interaction skills focused on alignment of expectations
- Ability to deliver operational outcomes to support strategic objectives
- Operational experience with ERP systems
- Operational financial understanding for example margins and budget adherence
- Operational experience with warehousing
What we can offer you
- A competitive base salary + super + company vehicle
- Development of knowledge and skills in a niche industry
- A fantastic team environment – we support each other, and we are committed to the business succeeding
