Branch Manager - Operations – Keilor Park Vic

With a 30 plus year history, AJG Australia is at the dawn of a new era, one where business diversity will write the story of our future.

AJG Australia is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs. 

Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide.

We are stronger for families, for communities, for businesses.  For when the unexpected happens.  We are there, right across Australia.  We are the builders that care.

As our Branch Manager you will oversee and manage the daily operations of our Victoria Insurance Branch. You'll be responsible for ensuring the delivery of high-quality services to our clients, as well as overseeing the performance of our branch staff.

Key responsibilities and duties include, but are not limited to;

• Manage the day-to-day operations of the entire insurance business within your nominated branch; including building and maintaining a strong team culture that fosters collaboration, accountability, and high performance locally and nationally.
• Continuously look to improve branch performance, through the development and implementation of new technologies, processes, and procedures, ensuring consistency is upheld across the entire business and in line with business strategies.
• Analyse operational and management reports, monitoring the effective delivery of organisational KPIs and performance metrics.
• Handle high-level escalations for your branch across all departments; including resolving complex customer issues and managing disputes with insurance providers or other stakeholders.
• Forecast financial and budgetary requirements of operations and manage to achieve overall business goals and objectives.
• Provide input into the development of the overall business direction and strategy by recommending improvements to operations, functions, and customer service, while ensuring adherence to the National Process. 
• Prepare regular performance reports on branch/state performance, including key performance indicators and financial metrics.
• Ensure that all work is completed in compliance with relevant legislation, regulations, and company policies and procedures. 
• Develop and maintain strong relationships with key stakeholders, including insurance providers, adjusters, brokers, and clients.  
• Coaching and mentoring team members, providing regular feedback, and creating opportunities for professional development.
• Deliver training programs to ensure that all branch staff are adequately trained in relevant skills and procedures, using national training SOP’s.
• Ensure all new team members are adequately onboarded to your local team and introduced to all team members.

• 5+ years of experience in insurance assessing and repair, preferably in a similar role
• At least 2 years demonstrated experience in a management or leadership role.
• Strong knowledge of insurance industry practices and standards, as well as relevant legislation and regulations.
• Excellent leadership and management skills, with a proven track record of motivating and developing teams.
• Strong communication and interpersonal skills, with proven track record of developing and maintaining relationships with key stakeholders across a broad range of professionals and business sectors 
• Demonstrated ability to manage budgets and achieve revenue targets.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Strong computer skills, with proficiency in Microsoft Office and relevant industry-specific software
• Relevant tertiary qualifications, such as a degree in building, construction, engineering or business management
• Requires a valid driver's license
• Willing to travel when required
   

We, at AJG Australia, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality.  Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.

At AJG Australia we offer a range of benefits including:

• Access to Employee Assistance & Well-being programs for all employees
• Flexible work options for our employees (as discussed with your local manager) providing a fair balance between work and other responsibilities
• Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential
• Referral bonus reward for any employee who refers a candidate to work for AJG Australia
• Investment and strong commitment to the safety of our workers

It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business with over 200 employees and 2000 trade partners which is the AJG Australia you know today.. 

Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, pre-employment medical, entitlement to work, National Criminal History Check, Working With Children Check and driver’s licence history.