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Form of workCOMPANY: AMI (Air Menzies International)
POSITION: Branch Manager WA Perth
REPORTING TO: Vice President APAC
JOB DESCRIPTION
This is a hands-on management position that has direct influence on the Branch performance and results of the WA, Perth Branch. This position will manage and oversee our operations and personnel. You will be responsible for the successful operation and management of the Branch and ensure a high standard of customer service is achieved.
In addition, you will maintain a standard of prompt and efficient freight movement and ensure that all data entry is accurately recorded both manually and according to company and industry regulations and standards.
Products include general import and export, Express, handling operations, domestic freight, road transport and 3PL.
You will set budgets accordingly with the Vice President to ensure that revenue and profit goals are consistently met.
You will conduct regular customer calls to develop and improve customer relations and performance and gain new business in cooperation with the Sales team.
By providing leadership and maintaining a level of professional behaviour, it is expected that you will develop, coach, and provide a culture of learning and development in all areas of the business.
Main accountabilities include:
General:
Knowledgeable in company policies, pricing, sales, and administration procedures and all value-added services such as computer applications, management reports, overseas agent, and office network.
Monitor all warehouse operations to ensure timely flow of all inbound and outbound cargo.
Provide ‘hands-on’ assistance and support to the Import, Export and Warehouse Team in their daily activities as required.
Timely and professional response to all Claims using the Claims Policy and Procedures
Advise your Reporting Manager immediately as to any significant claims’ issues.
Ensure Weekly warehouse checks are being completed and acted on immediately
All freight to be collected from handling companies within the free storage period, to make certain that no demurrage charges are levied on the company.
Delegate effectively to ensure consistent work output is achieved from all employees.
Fortnightly review of CASS Billings Discrepancy Report and ensure corrective action is taken immediately.
Provide monthly updates to your Reporting Manager for all outstanding CASS Billing discrepancies.
Develop and provide for consistent administration of rate application, service procedures, computer entries, expenses, training, and personnel matters.
Finance and Budgetary Reporting:
Responsible for setting and achieving budgets in all areas of import, export, handling, courier operations.
Responsible for growing profitable business in defined areas to meet revenue and profit goals.
Responsible for “Cost Control” and “Wages Control/Overtime/Casuals”.
On a weekly basis, monitor and ensure that all jobs are invoiced and costed accurately. Sales:
Maintain awareness of competitive activity and opportunities. Keep informed of new services and other general information of interest to employees and customers. Company Policy, Procedures, and Industry Regulations:
Ensure employees follow and ensure all Customs, Office of Transport Security regulations are met.
Ensure employees liaise with Customs, Office of Transport Security personnel in a professional manner.
Ensure employees follow our Company Corporate Governance and Policy and Procedures.
Ensure we follow and maintain Environmental procedures Safety and Security:
Maintain a high priority of security and safety for our people, visitors, property, freight, and operations.
All warehouse machinery, equipment, and company vehicles to be maintained and treated with safety, kept clean and in good working condition.
Ensure employees understand and follow company safety and security policy and procedures.
Report on any incidents/accidents.
Attend any safety and security training offered by the company to maintain safety for employees and visitors.
Communication and Customer Service:
Ensure your team action all emails and telephone calls within 2 hours.
Reinforce understanding and training in conflict resolution techniques with employees to ensure a high standard of customer satisfaction is achieved.
Ensure customer complaints are dealt with in an effective and positive manner to ensure complete customer satisfaction.
Regular communication and discussion with your reporting manager, Vice President Operations, regarding any service standards and concerns.
Conduct regular meetings with team to ensure effective communications with employees. Human Resources and Training:
Maintain and ensure your team’s performance related reviews are conducted at the scheduled review times or as required.
Attend to employee behavioural matters and seek assistance from Vice President and Human Resources.
In conjunction with HR, responsible for employment issues, interviewing, hiring, termination, and training of new personnel.
Attend training courses offered by the company to up skill professional and industry knowledge.
Manage and coordinate employee training in all company and operational procedures.
Qualifications, Experience and Licences:
Current Dangerous Goods Acceptance Qualification
Current Car License Knowledge and Interpersonal Skills:
Demonstrable leadership with the ability to create motivation in teams.
A minimum of 10 years’ experience in freight forwarding is required.
Proven experience in people management including performance and development is required.
Significant hands-on operational experience essential with sound knowledge in aircraft and equipment specifications.
Solid knowledge of Customs regulations and requirements.
Confidence in presenting information with respect to customers and employees.
Ability to write effectively and to extract information from written materials.
Ability to develop action plans for people to achieve specific goals.
Intermediate to advanced knowledge in computing packages: Excel, Word, Outlook.
Empathetic to employee’s problems and suggestions and provide alternative options to solutions.
Display a high level of customer service and maturity when dealing with customers, peers, and managers.
Good personal presentation and professional manner.
This position at times can be operational to provide support as needed.
It is expected that much time and dedication will be required to successfully fulfil this position, so there should be an expectation that some additional hours, including weekend work will occur.
There may be a requirement to travel internationally.
We insist on a professional and safe business dress standard for all employees. Please refer to our uniform policy for AMI for further information.
If you feel you have the drive and enthusiasm to deliver in this exciting role, and wish to learn more, please send your resume to:
Lindsay White at lindsaywhite@jivaro.com.au
Taylor Raslan at taylorraslan@jivaro.com.au
