Bridging Support Worker (Community Health Counselling Team)

Supportive environment with a well-connected Community Health Counselling team
Frankston, Mornington Peninsula & surrounding locations
Classification Range: Community Development Worker 2A, Year 1 to 11
Limited Term until early November 2024
Who We Are and What We Stand For
Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values:
Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.
What You Will Be Doing
The Bridging Support Worker will actively support the counselling service’s clients by proactively contacting clients awaiting their first appointment by ‘checking-in,’ increasing familiarity with the service, supporting client wellbeing, providing information on access to additional or alternative support options, and completing initial administrative tasks. Risk screening and escalation will be conducted as needed during a call with a client. You will also maintain professional boundaries in providing high quality Bridging Support, without crossing over to counselling or therapeutic work.
What You Need
We anticipate you will have:
Relevant tertiary education in an area of health, welfare, or community service sector; preferably related to mental health.
Advanced listening, communication, and engagement skills; particularly over the phone.
Ability to assert and maintain professional boundaries.
Ability to identify risk and escalate as appropriate.
Foundational knowledge of Motivational Interviewing framework
See Position Description for full scope of responsibilities
What Next
If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.
Additional Requirements
Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply. We are also strongly committed to the safety and wellbeing of children and young people.
We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:
https://www.peninsulahealth.org.au/careers/working-preparing-employment/
Please refer to salary circular for Allied Health Professionals (Victorian Public Health Sector) Single Interest Employers Enterprise Agreement 2021-2026) for salary range. Sub-grading will be based on years of experience.
This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.
Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time. Selection Criteria Essential: Relevant tertiary education in an area of health, welfare, or community service sector; preferably related to mental health.
Essential: Well-developed written communication skills, including basic clinical documentation.
Essential: Advanced listening, communication, and engagement skills; particularly over the phone.
Essential: Ability to assert and maintain professional boundaries.
Essential: Ability to identify risk and escalate as appropriate.
Essential: Completed training in risk screening.
Essential: Foundational knowledge of Motivational Interviewing framework; through training, supervised experience, or commitment to complete training.
Essential: Willingness to engage openly and meaningfully in operational and clinical supervision.
Essential: Intermediate computing skills, including Microsoft Office suite, and quick to pick up relevant software.
Desirable: Sound knowledge of local health and community services.