AddressThe Home Buying team has end to end responsibility for CommBank's home buying business. We support third-party sales and service teams to meet our customers' home buying needs. Our vision is to create the best end-to-end home buying experience, while building and maintaining the best distribution assets and delivering profitable portfolio growth.
As a Broker Support Consultant, you will support third party distribution channel with loan structuring and policy advice.
Hours of work: Rotating shifts between 8.30am - 6pm, Monday to Friday with hybrid working style from home and office.
Your responsibilities:
- Manage incoming calls and emails from brokers, providing advice to facilitate a loan from submission to conditional approval.
- Demonstrate your knowledge of credit and home loan process.
- Provide feedback on risk issues or insights from various stakeholders and raise these in an appropriate forum
- Guide Brokers through the home loan process to ensure a good quality loan submission.
- Take ownership of customer needs and identify appropriate service and product solutions.
- Consistently provide a positive service experience to advocate CommBank's brand.
- Help resolve any Customer complaints/feedback
We're interested in hearing from people who have
- Excellent knowledge of credit policy and home loan process, ability to interpret and apply credit policy.
- Ability to work across multiple departments to achieve goals and deliver against SLAs
- Proven experience in quality customer service - face to face or over the phone where you supported customers with their home buying needs
- Sound knowledge of banking products, process and lending principles of the home loan applications end to end process and tools
- Customer Service experience
What's in it for you
- If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, the Code of Conduct guides our decision making so we can do what's right in every situation.
- As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion
- Take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
- An inclusive, and collaborative team led by a true advocate for the team
- Excellent career progression opportunities with Limitless learning, personal and professional development opportunities
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 30/05/2024
