AddressNovaskill operates as a non-profit Group Training Organisation, collaborating with local businesses to provide a diverse array of Apprenticeships and Traineeships.
We welcome individuals ranging from students transitioning out of school to mature individuals seeking to enhance their skills or shift careers!
With a presence that spans 8 locations, our footprint extends from the vibrant Gold Coast in Queensland to the picturesque Central Coast in New South Wales. We’re here to serve and support communities across these vast regions.
The Opportunity –
Join a supportive team and develop your Customer Service skills with this exciting traineeship!
Gain valuable on-the-job experience while making a positive impact in your local community. Start your career with this entry-level position at your local Council, where you'll deliver exceptional customer service and build the skills needed for a successful future. Don't miss this opportunity to kick-start your career!
You’ll be completing a nationally recognised Certificate III in Business whilst gaining exposure to on-the-job training with ongoing mentoring and support to help you build your career, which could include internal promotion upon completion of your studies!
The learnings and responsibilities of this position include –
- Provide a high level of face-to-face customer service
- Answering phones and attending to customer enquiries and complaints
- Cash handling, payments, filing, photocopying, scanning, and preparation of documents.
- Assist in updating and maintaining data base records.
- Assist with planning certificates, rates enquires
- Contribute to the development of Council policies and procedures
- Assisting various stakeholders with office administration and support
- Working in an all-inclusive culture where all people are valued, and differences respected.
About You -
- Completion of year 10 school certificate as a minimum requirement.
- Motivated, enthusiastic, and committed to providing a high standard of customer service
- Strong verbal and written communication skills
- Experience using the Microsoft Office software suite
- Ability to work independently and as part of a team
- A commitment to the principles and practices of work health and safety
- Behaviour that positively demonstrates values of respect, inclusivity, and safety
- A willingness to develop skills relating to customer service within a Local Government environment.
- Presents a positive image of the council to the public
- Prior face to face customer service experience is desirable
- A current driver’s licence is desirable
If you’re interested in the role, reach out to our GTO Recruitment Team to request more information - ***********@novaskill.edu.au
Alternatively, please apply directly via Seek.
For your application to be considered for this position, it is essential to include a cover letter along with your resume.
What else is involved?
After submitting your online application, you may be invited by Novaskill via SMS or phone call to complete online testing, interviews and pre-employment medicals.
We’ll also contact your references if you progress through these early recruitment stages.
Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.
Regrettably, due to the high volume of applications, we can only get in touch with candidates who have been shortlisted.
