Business Analyst

About Us:

Mentholatum is an acknowledged leader in the sale of Topical Pain Relief products with Deep Heat sold in over 140 countries. As well as topical pain relief the business also provides a range of specialized Health and Beauty products in the following categories: Lip Care, Skin Care, Nail Care, Laxatives and Pregnancy Testing kits.

Mentholatum was family owned for 99 years, until 1988 when it was acquired by Rohto Pharmaceutical Co. Ltd. of Osaka, Japan. Rohto is a major player in the Japanese pharmaceutical market with top selling products in the Eye Care, Topical and Stomach Relief categories. A world leading manufacturer and marketer of eye drops, the Rohto name is synonymous with quality consumer healthcare products. The combined Rohto group of companies has established operations in 13 major markets, with marketing/distribution agreements in more than 150 countries globally.

Mentholatum in Australia

Located in Scoresby Melbourne, Mentholatum specializes in the manufacture and supply of high-quality healthcare products. Products span a diverse range of categories including topical pain relief, skin care, lip care, laxatives, home pregnancy tests and nail care. Mentholatum prides itself on providing high quality innovative products that will delight consumers and exceed their expectations.

OUR VISION – the future that we believe in

Making People’s Lives Healthier and Happier

OUR VALUES – our own principles of behaviour we stand by

• TRUST – Trusting in each other is fundamental to communication and honesty. Our trust for one another ensures we don’t just speak – we listen, too.
• INTEGRITY - We don’t just talk about our values – we live them. Our integrity not only allows us to encourage the best from our team, and also allows us to produce the best products.
• TO BE OUR BEST – We understand the importance of investing in our people – we provide the opportunity for our team to achieve their full potential, reach career goals and enjoy coming to work every day.
• COLLABORATION – We’re stronger together, which is why we collaborate and challenge each other daily. We value people, we value our partnerships, network and community.

THE ROLE

Reporting to the Head of Data and Analytics, the Business Analyst will leverage strong analytical skills to conduct comprehensive analyses across various business domains, utilising diverse tools and methodologies. They will deliver actionable insights through robust reporting to support stakeholders in achieving strategic business objectives and enhancing Mentholatum’s market position in the healthcare and consumer goods sectors.

KEY RESPONSIBILITIES – measurable actions, and/or areas of responsibility

Business Analysis and Process Improvement: 

• Utilise advanced data analysis techniques to identify areas for productivity, quality, and profitability.
• Collaborate with cross-functional teams to innovate and streamline operations, driving overall efficiency improvements.
• Develop and implement Key Performance Indicators (KPIs) and dashboards to track performance metrics, measure progress, and facilitate data-driven decision-making.

Planning, Forecasting, Reporting and Improvement:

• Evaluate growth opportunities and quantify associated risks for corporate strategy.
• Formulate KPIs and quantify financial models.
• Assist stakeholders in quantifiable business plan development and process enhancement.
• Analyse and update process documentation to ensure alignment with measurable organisational needs and industry standards.

Analysis and Solution Definition:

• Conduct thorough analysis of organisational requirements and industry dynamics, providing measurable insights for strategic decision-making including predictive analytics where applicable.
• Gather and meticulously analyse relevant information, actively engaging stakeholders for quantifiable input.
• Facilitate collaboration between business units to define concrete solutions.
• Contribute to ad-hoc analytical projects and initiatives, delivering measurable results.

Project Management and Execution:

• Lead and execute project management activities, measuring success by adherence to project deadlines and achievement of quality standards.
• Efficiently facilitate meetings, ensuring measurable outcomes and prioritisation of tasks.
• Drive continuous improvement of existing processes and approaches, measuring success through tangible enhancements in efficiency, productivity, and quality.

Teamwork and Leadership:

• Effectively communicate and actively contribute to team synergy.
• Demonstrate a high degree of independence, with the capacity to work autonomously and make informed decisions.
• Demonstrate initiative and provide tangible support for team development.
• Actively participate in the ESH program, contributing to measurable improvements in environmental, safety, and health outcomes.

Workplace Health & Safety:

• Commitment and adherence to working within WHS policies and procedures.
• Demonstrate proactive responsibility for personal and others' safety.
• Actively engage in health and safety initiatives.

KEY COMPETENCIES – specific skills, qualities, and knowledge necessary to succeed in the position

• Advanced Analytical Skills: Proven ability to assess growth opportunities and identify risks, as well as translate complex data into actionable insights through data analysis and strategic thinking
• Advance Software skills: Microsoft Office (advance excel tools and Power Query), Microsoft Power BI (ETL, M, DAX, Data Analytics, and Visualisation), Querying data with Transact SQL, Working knowledge of the Python programming language.
• Financial Acumen: Proficiency in developing KPIs and financial models to support strategic business decisions.
• Strategic insight: Capability to contribute to corporate strategy formulation and align business plans with overarching objectives. and capacity to conduct thorough analysis of organisational requirements and industry dynamics, providing actionable insights for strategic decision-making.
• Process Improvement: Aptitude for enhancing processes including automation and supporting business plan development to drive efficiency and effectiveness.
• Performance Measurement and Optimisation: Skill in developing and implementing KPIs and dashboards to track performance metrics, measure progress, and facilitate data-driven decision-making for continuous process optimisation.
• Interpersonal Communication skills: Excellent communication, collaboration and presentation skills, with the ability to effectively convey technical information to stakeholders.
• Cross-Functional Collaboration: Proficiency in collaborating with cross-functional teams to innovate and streamline operations, driving efficiency improvements.
• Organisational Skills: Adept at organisational management, demonstrating a high level of precision in handling multiple projects simultaneously. Proficient in effectively prioritising tasks to meet tight deadlines.
• Project Management Leadership: Proficiency in leading and executing project management activities, ensuring adherence to project deadlines and achievement of quality standards.

Desirable Experience 

• Applicants for the position should have at least three years' experience in a role with significant emphasis on data analysis, process design and strategic business analysis, preferably within health industry. 
• In addition to demonstrated expertise in operational and financial planning, workforce analysis, and inventory control, experience working with industry-specific data analytics and market research tools such as IQVIA, Quantium, Nielsen, and familiarity with CRM platforms like Salesforce will be considered an advantage.
• Experience in improving productivity through KPI development and dashboard creation, fostering inter-departmental collaboration. 
• Strong analytical skills in supply chain operations and business systems analysis are also required for effective decision-making.

Desirable Professional Skills

• The ability to lead a small team, work autonomously, and proactively drive initiatives.
• Demonstrated expertise in business analysis, BPM, and business improvement is essential, along with proficiency in operations analytics, business planning, project management, and presentation skills.

Must have Qualifications 

Bachelor’s degree in business, data analysis, or a related field; an advanced degree (preferred) is highly regarded, especially if focused on areas critical to Mentholatum business context.

Open Invitation to Grow with Us

We understand that expertise comes in many forms and that passion and a willingness to learn often outweigh perfect experience. If you have a solid foundation in the core skills listed and a drive to expand your abilities, we encourage you to apply. At Mentholatum, we’re committed to building a diverse team and providing opportunities for growth and development.

Our Commitment to Your Well-being

In line with our mission to make people's lives healthier and happier, we extend our values to our employees, gym memberships and income protection insurance. These benefits reflect our commitment to your well-being and professional growth, ensuring that working with us is not just a career move, but a step towards a healthier, happier life.