Business Analyst

We are looking for a Business Analyst to join us on a permanent, full-time basis, based in Brisbane (preferred) or Melbourne (with hybrid flexible model).

You will be responsible for defining business problems via in-depth investigation and gathering of technical and non-technical information and outlining detailed requirements for a solution to ensure the delivered solution meets those business requirements.​ 

If you want to join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!

About the role

The development team is responsible for the analysis, design, development, testing, maintenance, and optimisation of Infoxchange’s multiple customer-facing and internal products. Our team is evolving rapidly and creating several new applications that employ the latest technologies.

You will:

• Gather, validate and document business requirements​.
• Analyse commercial data such as budgets, sales results and forecasts
• Model business processes and identifying opportunities for process improvements​.
• Identify issues, risks and benefits of existing and proposed solutions and outline business impacts.
• Create functional specifications for solutions​.
• Simplify information and decipher technical jargon so it is easily understood by the whole team​.
• Implement and test of solutions​.
• Support business transition and help to establish change.
• Assist in the creation and continuous improvement of engineering and delivery practices.
• Manage sensitive people matters with discretion and professionalism.
• Resolve conflicts in a respectful manner

About you

To succeed in this role at Infoxchange, you will demonstrate:

• Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into practical application and operational solutions
• Demonstrate ability to produce requirement artefacts: Business Requirements, Functional Specifications, data flow diagrams, ERD diagrams, UML modelling techniques, interface design, test plans and test cases
• A demonstrated ability to solve problems in a complex environment
• Experience in working in agile delivery
• A high level of customer service delivery skills
• Demonstrated experience in development of business processes, use-cases, task and workflow analysis
• Demonstrated experience in Business Process Re-Engineering or business transformation initiatives, Data Analysis, Systems Functional/non-Functional Analysis.
• Demonstrated experience in facilitation of business solution workshops involving participants from senior management to business users.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group

What we offer:

• A great team to work with!
• A base salary of $100,000 plus superannuation and 17.5% annual leave loading.

• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).

• Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Benefits for new parents
• Great learning and development opportunities
• Employee reward and recognition program
• Carbon neutral offices
  

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 160 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at www.infoxchange.org

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.