AddressJob Requisition ID: 158838
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
This role provides support on pricing, weekly, monthly and annual reporting, and maintaining database for aftersales. This will also support the branch for contracts and system issues through service desk for faster response and resolution time.
What you will do:
- Responsible for weekly and monthly reports.
- Responsible for annual target setting.
- Maintenance of records of aftersales KPI database to be used for forecasting and budgeting.
- Create corporate pricing based on deals and tender proposal for corporate customers’ request.
- Maintenance and update of parts pricing related to service contracts.
- Ad-hoc reporting
- Assist all branches service staff by answering their queries and resolving their system related issues.
- Reduce WIP and assist end user quickly in case of staff discount, special parts discount, invoice reversal/ Kms correction, package deletion from the order, split deletion, package not working, change part in the package and time clocking issues.
- Support frontline through Service Contracts Service Desk for Contract Transfer, Contract Termination, Refund Pay-out Requests and Contract Re-instatement
Required skills to be successful:
- Business/pricing analyst experience
- Being a power user of Excel
- Automotive aftersales background
- Analytic minded
About the Team:
This role will be reporting to Aftersales Operations Manager wherein you will be dealing directly with different Stakeholders across the busy EV organization.
What Equips You For The Role:
- 3 years’ experience in similar role.
- Business Analyst/Pricing Analyst background is essential
- Working knowledge of BI reporting attributes.
- Experience in Alteryx / Tableau.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as EV brands.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
