Business Analyst Lead

• Join our dynamic and rapidly expanding team as we embark on an exciting journey of organisational growth and innovation, working towards our vision of becoming Australia’s Port for the Future. 
• Work on meaningful initiatives that will help create prosperity for the North Queensland’s communities. 
• Enjoy an environment that provides attractive benefits including flexibility, true work-life balance and generous opportunities for professional development. 

About the Port

The Port of Townsville Limited (the Port) has been actively shaping the future of Townsville and North Queensland for almost 160 years. 

Today, we are Australia’s largest port for zinc, lead, copper, sugar and fertiliser. Additionally, we handle more motor vehicles and containerised goods than any other port in Northern Australia. The goods that flow through our ports are grown, mined, manufactured and used to better the lives of more than 800,000 people across a vast catchment area, spanning from Hinchinbrook to the Burdekin and west to Mount Isa. 

On average, more than 7.5 million tonnes of goods, worth more than $11.4 billion, cross our wharves each year. Thanks to our customers, we are one of the country’s most diverse ports, linking more than 30 different commodities to 130 ports in 44 countries. 

The Townsville port is also an increasingly strategic forward mounting location in Australia’s Defence capabilities, as well as an important tourism enabler due to its modern dedicated cruise ship terminal. 

Working with us

The Port of Townsville is expanding its team of passionate and innovative professionals as we undergo a period of significant and sustainable growth. 

We are currently undertaking the biggest port expansion in our history, trade volumes are expected to triple by 2050 as new projects in rare earth, critical minerals and renewable energy come to realisation and demand for Defence and cruise shipping capacity is rapidly increasing. 

In the coming years we will be challenged to continue to deliver highly competitive day to day port operations, drive improvements in sustainability across all areas of the business and deliver major capital works projects that will ensure our capacity to facilitate the trade demands of the future. 

We are currently looking for exceptional talent to join our team as we embark on this journey. Are you a proactive and ambitious individual with a passion for making a real impact? This is your chance to be part of a collaborative and forward-thinking environment where your ideas and contributions will be valued. 

The Port provides a supportive workplace culture that is committed to improving diversity and fostering inclusivity. With a strong focus on nurturing growth and continuous learning, you'll have the resources and guidance to excel in your role and beyond. 

About the role and you

The Business Analyst Lead plays a crucial role in improving the Port’s effectiveness and efficiency by collaborating with stakeholders at all levels of the organisation. The ability to engage, influence and facilitate will be a key driver in succeeding in the role.

With a focus on Practices and Processes, the Business Analyst is a key member of the Business Excellence Team, responsible for analysing business processes and systems, defining requirements, and ensuring the effective use of management systems in meeting the needs of the business.

• Manage and lead in-depth analysis of organisational business processes and workflows to identify opportunities for improvement that drive efficiencies and deliver value to the Port.
• Collaborate and codesign, with a wide range of stakeholders, efficient and effective business processes and workflows.
• Manage and lead engagement with stakeholders to understand and gather business requirements for new initiatives or enhancements to existing systems clearly identifying risks and opportunities.
• Translate business requirements into functional specifications that will be used to drive system changes.
• Act as a trusted advisor, providing insights and recommendations to guide prioritisation of opportunities.
• Implement the planning, monitoring, and control of projects, ensuring deliverables are completed on time and within budget.
• Lead and perform testing to ensure that solutions meet business needs and are functioning as expected.
• Collaborate with Change Lead and business owner(s) to codesign and enable comprehensive change plans.
• Any other duties commensurate with level and accountabilities, or as directed by leadership.

Experience you’ll need

To be successful in the role, you will require: 

• Bachelor’s Degree in Business, Information Systems, or a related field.
• National Police Check.
• Current C Class driver’s licence.
• Proven extensive experience in a similar role with an organisational improvement focus.
• Demonstrated experience of process practice and system improvement in an organisational continuous improvement framework.
• Strong understanding of business processes and systems.
• Strong communication skills, with the ability to liaise effectively between technical and non-technical stakeholders.
• Ability to think outside 'the box' to overcome issues and find solutions where conflicts and difficulties arise.
• Proven experience in leading continuous improvement using tools such as process mapping, gap analysis, root cause analysis, etc.
• Knowledge of various project management methodologies (Waterfall, Agile & Hybrid).
• Flexible and responsive to change, with ability to work on multiple projects at one time.
• Excellent analytical and problem-solving skills.
• Strong commitment to business excellence and continuous improvement.
• Experience with methodologies such as Kaizen, BABOK and BPMN.
• Knowledge of Australian Business Excellence Framework and Quality Management protocols.
• Leverage continuous learning: by staying up to date with industry trends, best practices, and emerging technologies related to Business Excellence and share knowledge with the organisation.
• Knowledge of Microsoft Office 365.
• Knowledge of leading technology tools such as Kainexus for organisational continuous improvement.

https://www.livenorthqueensland.com.au/

For a more comprehensive understanding of the position's requirements, please refer to the Position Description available on our website. 

Application process

• Click apply and follow the prompts 
• Attach your current resume and a cover letter to your application 
• Applications close 11pm Sunday, 12 May 2024

For enquiries, please contact ***************@townsville-port.com.au, noting that applications must be submitted via our recruitment site - email applications will not be accepted. 

At the Port of Townsville, we value and celebrate the diversity of our community and recognise that it enriches our workplace. We strongly encourage applicants from all backgrounds to come forward, confident that you will be met with respect and consideration. We are committed to ensuring our working environment is safe and welcoming. 

If you are an applicant who faces challenges due to cultural barriers or disabilities, please know that we are here to support you throughout the application process. We strive to create a welcoming and accessible recruitment experience for all candidates, and we encourage you to approach us if you require any assistance or accommodations. 

Together, let's build a workforce that thrives on inclusivity and embraces the strengths that everyone brings to our team.