AddressPosition: Customer Service Assistant
Position location: Lidcombe, Sydney
Company Overview:
Join our dynamic team at Outdoor Agencies, a leading distributor of premium outdoor equipment and gear. With a passion for supplying the best product for adventure and exploration, we are committed to providing our customers with the product, training, information and support they need to create profitable success.
We are the exclusive Australian representative for Osprey packs, Scarpa hiking and climbing footwear, Kuhl clothing, Nemo equipment, as well as a host of leading accessory brands such as Rumpl, Arcade, Nalgene, Gear Aid, Komperdell and Katadyn.
Outdoor Agencies office, warehouse and most of the team are located in Sydney, NSW.
Position Overview:
We are seeking a motivated Customer Service Assistant to join our Customer Service team in Lidcome, NSW. We have a small but dynamic team who are the primary facilitators of orders, information on current orders and stocks, and customers expectations between retail stores and our warehouse team. You are responsible for the speed and professionalism of each individual customer interaction demands. The team is small and nimble, and you will be required to perform a number of tasks over email/phone/communication applications/system that surround taking orders, communicating timelines and stock, returns and customer assistance.
Our family owned company is committed to championing sustainable, ethical consumer behaviour. Our employees, customers and end consumers come before immediate profits; as do our brands’ representation in Australia. We’re seeking a Customer Service Assistant that understands this and can drive meaningful customer interactions within that environment.
This position is based in the office in Lidcombe, with the ability to work towards a hydrid working environment after three months.
Responsibilities:
Processing of daily customer transactions
Providing high quality solutions for customer enquiries and challenges (online contact, phone calls etc.)
Acting as internal support within the CS department
Managing customer's needs and facilitate proactive and timely resolutions.
Qualifications:
Previous experience in Customer Service desired.
Strong interpersonal and communication skills.
Ability to show empathy and patience in fast paced environments.
Passion for outdoor pursuits desirable.
Benefits:
Warm and long standing relationships with key customers.
Opportunities for professional development and advancement.
Discounted outdoor gear and equipment.
Close knit Customer Service team
