Business Development Operations Manager

SAFE HANDS is a national health, wealth and living organisation providing services to more than hundreds of Australians.

Celebrating our 6 years of community support, we are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.

Home and Disability Services:

Our Home and Disability Services provides top wellbeing services to the aged and those living with a disability across NSW. Our aim is to enable our clients to live in the comfort of their homes or in our SIL facilities whilst receiving appropriate care and connecting with other members of the community. Our Services include domestic assistance, personal care, social activities, SIL, SDA etc.

We are looking for an experienced Business Development and Operations Manager to organise and oversee the daily operations of our company in this region. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures in that particular region.

Responsibilities:

• Manage the whole set up in the region specified to you from the start and take care of all the operations that are needed to be done to perform the business smoothly in that particular region assigned to you.
• Be a brand ambassador for SAFE HANDS and administer SAFE HANDS philosophy of care in that region.
• Generate sustainable new business to meet annual targets via approaches and negotiations with prospects
• Regularly engage with key internal and external stakeholders including but not limited to Support Coordinators, Plan Managers, Local Area Coordinators, Social workers, Hospitals with an aim to build strong connections and grow referrals
• Represent SAFE HANDS at events, forums, and other networking opportunities
• Manage SAFE HANDS CRM including data entry and reports
• Scheduling and facilitating support services to the clients and ensuring exceptional service delivery meeting client satisfaction
• Recruit Support workers and manage their compliance
• Build clientele in the region specified and Handle all the compliance issues
• Make sure there is enough staffing to deliver the best services
• Oversee the quality and outcomes of all operational functions delivered by our Disability Services, ensuring standards are achieved and maintained
• Evidence that the client's goals are met, outcomes measured and documented.
• Evidence that outcomes in 100% of Disability Services operational services are measured against targets, quality, and financial indicators; analysis of effect reported monthly.
• Make sure the company meets monthly budgets
• Set operational targets fortnightly and monitor outcomes weekly within all functional areas/programs
• Ensure all services remain compliant with relevant legislation and service agreements, with a particular focus on supported independent living (SIL).
• Actively engage with the Department of Health and the National Disability Insurance Agency (NDIA) on different matters.
• Keep track of NDIS funding is up to do for clients receiving support from specialist services
• Growth targets met month by month.
• Making sure 100% of supported independent living services and all other supports are compliant with the NDIS quality standards at all times and Lead and manage the operational work of the Disability Division
• Embed NDIS practice across the Disability Operational programs with consistent and efficient processes in place for NDIS participants
• Supervise the performance of the staff; coaching, mentoring, and supervising direct reports to enable them to deliver on documented Key Performance Indicators.
• Instill a culture of staff wellbeing and safety into all operational areas
• Increase in the capability of managers to manage.
• Work on reduction of significant incidents
• Staff receiving regular formal supervision
• Action plan implementing recommendations of the Staff 
• Professional Development Plan implemented and monitored
• Responsibility for identifying and seeking out appropriate resources
• Liaise and network with several external service providers, organizations, and stakeholders within the community to provide the most appropriate and effective services and supports.
• Experience in developing, managing, and evaluating business models.
• Identify partnership opportunities
• Develop new relationships in an effort to grow business and help company expand
• Maintain existing business
• Think critically when planning to assure project success
• Monitor, analyse and report against operational performance and key deliverables, identify trends and potential areas of concern.
• Develop action plans to ensure organisational objectives can be achieved
• Develop and implement organisational systems, policies and procedures that are consistently implemented and managed to ensure quality service delivery and compliance
• Manage and maintain compliance with NDIS Practice Standards
• Maintain currency, completeness, and accuracy of applied knowledge of legislative and regulatory reforms, industry trends, and sectoral developments as per organisational objectives
• Undertake such other reasonable tasks, duties, and projects as instructed by CEO of SAFE HANDS

• Eligibility:
• Qualification in a relevant discipline.
• Significant and proven experience in relevant field
• Demonstrated influential people leadership, including workplace culture management, performance matters, complaints, and concerns.
• Advanced knowledge of the needs of people with disability, including understanding what it is to live in a supported independent living service.
• Advanced knowledge of the disability industry, relevant legislation, regulations, standards, and industry trends.
• Advanced knowledge of supported independent living legislation, guidelines, and quality standards.
• Demonstrated experience in service budget management with knowledge of financial principles and their applications.
• Effective interpersonal and communication skills, including negotiating complex matters and resolving conflict.
• Demonstrated experience in preparing funding applications, business plans, and reports.
• Experience at the operational management level or similar.
• Demonstrated experience in change management practice, from identifying the need for change to implementing change.

Job Type: Full-time

Remuneration: $85,000.00 – $115000 plus super