AddressA leading provider of end-to-end services in Managed Print, Managed IT, Telco/ICT, and Audio/Visual solutions. With a commitment to innovation and excellence, we specialize in delivering comprehensive technology solutions tailored to meet the evolving needs of our clients. As a forward-thinking company, we are dedicated to driving efficiency, productivity, and growth for businesses across various industries.
Role Overview:
The role will be instrumental in sustaining growth from existing and new clients within the target industry. The ideal candidate will have a proven track record of success in the technology industry, with a strong understanding of managed services solutions background.
Key Responsibilities:
- Managing relationships with existing customers ensuring satisfaction.
- Evaluating customer needs to propose business solutions, improved infrastructure, & security in-line with the product catalogue.
- Participate in customer onboarding, meetings & workshops.
- Engaging with technical, projects, pre-sales & sales teams to ensure delivery of client expectations are in line with service level agreements & strategic business processes.
- Develop and execute comprehensive Business Development strategies
- Build and maintain strong client relationships through effective communication and account management
- Expand on newly acquired accounts for revenue opportunities
- Identify and research potential clients and market segments
- Negotiate contracts and close deals to meet or exceed sales targets
Requirements:
- Minimum 2 years’ experience as an account manager or Customer Success Manager
- MUST have worked with the Technology space, i.e. consulting, MSP, MSSP, SAAS etc.
- Passionate about customer service, keen to develop & maintain successful relationships with customers.
- Amazing skills in prioritizing, time management, follow up etc.
- Ability to scope out new business opportunities within existing clients.
- Great communication skills both written & verbal.
- Confident to present in front of clients & stakeholders.
Join and be part of a dynamic team that is revolutionizing the technology landscape. Apply now to take your career to the next level in this exciting role.
