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Form of workThe Business Lending Analyst's role is to support the branches within the banking network and business banking managers as required by preparing credit submissions for new and existing Business Banking customers and completion of periodic reviews. The role also liaises with Loans Centre/ HP staff and external professional services providers to ensure all documentation and settlements are processed promptly and accurately. The role requires a high standard of customer service to generate new business and ensure customer retention.
Key Responsibilities:
Provide lending support within the Retail Network and Business Banking.
Writing and providing recommendations for credit submissions.
Prepare commercial lending submissions by critically analysing and interpreting financial statements and identifying industry trends.
Completion of document preparation requests and checking of completed documents
Co-ordination of settlements, fundings and drawdowns
Verification of conditions and completion of relevant checklists
Recognise Business Banking sales opportunities by providing exceptional customer service to Business Banking customers and referring sales opportunities to the appropriate Manager.
Achieve targeted levels of customer service standards.
Attend customer interviews with Branch or Owner Managers and Business Banking Managers where appropriate to gain additional knowledge of each customer’s business and requirements.
Assistance to the relevant stakeholders in building client business by producing credit based solutions to any problem applications.
Liaise with HP/Loans Centre and external service providers to ensure documentation is accurate and settlements are completed accurately and in a timely manner.
About you
Experience:
Previous banking experience including exposure to lending.
Demonstrated experience in providing superior customer service.
Skills & Knowledge:
Ability to critically analyse and interpret financial statements and identify industry trends.
Ability to establish strong relationships with customers.
Ability to retain business.
Ability to solve problems and make decisions.
Superior written and verbal communication skills.
Courteous and efficient telephone technique.
Ability to work autonomously or as part of a team
Advanced Microsoft Windows program knowledge.
Knowledge of the credit code and privacy act
Strong time management skills
High level numeracy skills.
About Us
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.
Our Benefits
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.
To apply for this role please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ02313
