Quality Assurance Analyst - Home Loan Lending

The Quality Assurance (QA) Team is required to provide a comprehensive assurance function as a critical component of the Residential Lending origination process.

The QA Analysts role resides in the First Line Assurance function and is required to verify and validate sound management of key controls, monitoring of quality and adherence to internal policies within BOQ’s Risk Framework.

The QA team is responsible for upholding the QA plan, providing a summary of results, identifying emerging trends, and reporting of review results to Senior Management.

As a QA Analyst, you will be working in a small and collaboratively team that supports each other in the delivery of high-quality reviews and analysis.

The QA team provides the assurance function to the Broker, Branch Network and Specialists Business units.

To be successful in this role you will have the below skills, knowledge, and experience:

• Experience in banking/finance, including risk and retail banking.
• 1 – 2 years’ experience in a similar role – advantage.
• Developing of understanding of compliance and risk management practices, and the 3 Lines of Defence (3LOD) model.
• An understanding of banking/finance specific regulations and compliance requirements
• The ability to formulate a compelling position in the Bank’s interests, internally and externally, in consultation with internal risk and compliance staff, to ensure compliance is a top priority across the division.
• Computer literate with superior skills in Microsoft Office Suite, as well as strong written and verbal communication skills.
• Superior relationship building and interpersonal skills, with the ability to work effectively with personnel across a wide variety of areas and organisational levels.
• Well-developed analytical and problem-solving skills.
• Advanced knowledge of discipline and/or broad knowledge of a function/s

Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

To apply for this role please  follow the links or apply via our Careers Page. 

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.