Business Manager - Full Time (Burwood East)

Join us in shaping the future of RSPCA Victoria Clinics!We're seeking an experienced Business Manager to play a pivotal role in driving excellence and growth at our Burwood East Clinic. Collaborate closely with our Chief Veterinarian and key stakeholders to optimiSe operations, improve patient care, and enhance client experiences across private and shelter clinics. Key responsibilities include cost control, budget forecasting, performance reporting, continuous improvement, customer engagement, and strategic decision-making.If you're passionate about animal health and want to make a real impact, apply now to be part of our dedicated team! What we are looking for from youAn exceptional operator with strong business acumen and a hands-on approach to get the job done. Ensure hospital cost controls are maintained for both private and shelter patients, with particular attention to wages and COGS and consumables.Assist in formulating forecast budget for all vet hospitals and adjusting operational forecast based on clinic performance.Excellent communication skills.A passion for delivering exceptional service RSPCA Victoria’s vision of providing excellence in veterinary care and procedures to patients from all socio-economic backgrounds.Ability and desire to coach less experienced staff.Ability to operate as a team player, generate enthusiasm in the team and build effective relationships with both internal and external stakeholders;Resilience and a strong collaborative drive.A desire to work with the community to improve animal welfare outcomes.Identify and analyse problems as they arise and develop innovative solutions within discrete parameters. Qualifications and other requirementsQualifications as a veterinarian or a veterinary nurse with previous experience as a Business Manager in Veterinary ClinicsCandidates without veterinarian qualifications, but with extensive experience in veterinary clinic business management and a strong understanding of shelter operations, are strongly encouraged to apply.MBA highly desirable, but not essentialShelter experience highly desirable. How to applyIf you'd like to explore this once in a lifetime opportunity to see your experience and ideas translate into creating something big, please visit our website at www.rspcavic.org.au and download the Position Description attached to this advertisement for more details. For any questions, please email our Chief Veterinarian, Bronwyn Oke at boke@rspcavic.org.au for a confidential discussion. RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here