AddressBusiness Operations Coordinator
Grade: Clerk Grade 7/8
Salary range: $106,025-$117,363 + superannuation and leave loading
Duration: Temporary 12-month opportunity
Location: Sydney
Applications close: Wednesday 26th June 2024 [at 9:59am]
About Us
The Policy Strategy and Governance Directorate (PSG) sits within SafeWork NSW. SafeWork NSW is the State's work, health and safety regulator. We work with the NSW community to reduce work related fatalities, serious injuries and illnesses and make it easier to do business safely. We focus on preventing harm and improving the health and safety landscape in NSW workplaces. PSG consists of six teams whose work ensures workplace safety through strategic policy, risk management, and responsive service while upholding privacy and enhancing regulatory collaboration and performance.. PSG operates a remote/hybrid working model of working in the office and from other approved locations. You will be required to attend the office weekly and for key meetings including Directorate meetings.
About the Role
We have an opportunity for a dynamic Business Support Officer to join the Policy, Strategy and Governance Directorate. You will be responsible for overseeing and contributing to the provision of high-level business, administrative and support services. Particularly, with responding to a high-volume of requests for information, coordinating and preparing responses, resolving issues, and providing support to the Director in their role.
What you'll be doing
- Delivering a range of high-level administrative and support services for the business, including gathering information and preparing briefings, cabinet and ministerial requests, reports, and presentations for a range of audiences to support informed decision making and planning
- Acting as a point of contact for information requests and coordination of the responses for the Directorate
- Supporting the Directorate including recruitment, budget oversite, procurement, planning and meetings
- Ensuring the resolution of issues in a timely manner to enable the delivery of a quality customer experience
- Supporting the Director, including diary management, reviewing work and planning.
About You:
We're seeking an enthusiastic and motivated individual. You will have the ability to work autonomously, be proactive, solve problems, manage competing priorities and work in a fast-paced environment.
To be successful in this role:
- A strong communicator with the ability to build and maintain professional relationships and trust with diverse customers
- Exceptional written communication skills
- Possess outstanding organisational and time management skills to meet deadlines
- Flexible, adaptable, and experienced working in complex, high-pressure environments
- Comfortable working independently, using initiative and judgement to provide high quality, accurate and professional timely service
- A qualification or equivalent experience in Business Administration, policy, project management or program management.
What we need from you:
Please submit your of no more than 2 pages with an up-to-date resume of no more than 5 pages, detailing your experience as relevant to the position.
Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via ***********@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday the 26th June 2024 [at 9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***********@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
