AddressGrow with us
About this opportunity:
The Service Delivery Coordinator plays a key support role to the wider Red Bee Media Captioning and Audio Description teams. This is a remote working role where you will be expected to undertake a range of administrative tasks under the direction of the Production Manager on duty. This role will work closely with all members of the Red Bee Teams (Service Delivery Group, File, Live and Audio Description teams). Our coordinators will liaise with clients, production companies and external suppliers to source materials. When required, they will import future TV schedules into internal workflow tools and will check work lists to ensure accuracy.
Service delivery
- Be the point of contact for production teams with responsibility for schedules, production scripts and media
- Ensure we are meeting our client service level agreements
- Ensure client satisfaction through prompt and courteous responses
Operational excellence
- Identify ongoing resource requirements
- Actively support the Production Manager who is managing Service Delivery on the day
Key Performance Indicators
- Facilitate file work allocation using our central database, Plan Bee and our media management tools
- Input and maintain our central data base, Plan Bee
- Communicate with captioners and audio describers around availability of resources
Grow with us
As our ideal candidate, you will have:
- Excellent written and verbal communication
- Microsoft Office skills (e.g. Word, Excel)
- Ability and willingness to learn different software and platforms
- Excellent time management, organisational skills
- Excellent accuracy and meticulous attention to detail
- Ability to work well in a fast paced environment
- A Positive can do approach
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to .
We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits
- Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.
- Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
- Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
- Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
- Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
- Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.
Primary country and city: Australia (AU) || Sydney
Job details: Access Services Operation
