Business Operations Manager

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

We are currently seeking a talented professional to join us in the position of Business Operations Manager at our ISS Office in Adelaide, to be employed on a full-time basis.

Reporting to the National General Manager of Operations, Specialised Services, this role will drive and optimize performance in contracts in state deploying ISS global standard processes and concepts, while identifying and leveraging innovative initiatives and best practices across accounts to achieve year-on-year growth targets. You will ensure customer satisfaction, facilitate improved growth, profit and retention and foster a culture of diversity and excellence in people, by inserting the P&C blueprint with a pipeline of high performing Customer Service Managers that support in maintaining ISS as an industry leader.

The Position:

• Achievement of budget and oversight on P&L across State
• Driving the achievement of the year-on-year sales target
• Train and motivate your workforce in line with the People & Culture blueprint
• Secure right planning and delivery of hours to all contracts
• Develop a pipeline of talent that supports our growth targets

Minimum Criteria:

• Experience leading a diverse team of Customer Service Managers
• Service management experience with demonstrated ability to find efficiencies that support margin growth
• Service and customer oriented, with commercial mindset to grow service-related revenue
• Project management, change management and communication experience
• A self-starter, able to work on their own initiative and drive results
• Enthusiasm for the need for sustainable operations
• Good communication and presentation skills, good motivator

What is in for you? 

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they doing. 

• Attractive salary + super
• Work-life balance  
• Opportunities to develop your career within our global organisation 
• Learning & Development opportunities  

To apply for this role please click on the 'apply' link and complete the online application.

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.