Business Payment Specialist / Transaction Switching

Your Business
Business Banking Services (BBS) supports the Transaction Banking needs of the Commonwealth Bank of Australia’s Business Banking customers across all industries and geographies.
Your Team
The Business Banking Services Transaction Switching Team plays a critical role in ensuring the financial wellbeing of business lending customers and communities.
Our team of Transaction Banking Switching Associates work closely with Relationship Executives, Account Managers and Transaction Banking Specialists to meet the transaction banking product establishment needs of Business Banking Customers.
The Transaction Banking support offered by the Switching team includes:

• Customer engagement and fulfilment support for new to bank customer needs including:

• Transaction Banking Product Origination
• CommBiz/Netbank Establishment
• CommBiz Training

Your Impact & Contribution
Reporting to the Team Manager Transaction Banking Services the role supports the Transaction banking needs of CBA’s business customers.
Our team are based in South Eveleigh.
We do support workplace flexibility with options to work from home after you have completed training and 6 months probation.
Your responsibilities

• Working closely with Relationship Executives, Account Managers and Transaction Banking Specialists to support customers transaction banking switching needs
• Single point of contact for new to Bank transaction banking customers, supporting onboarding, transition from other financial institutions and CommBiz training
• Providing high-quality, timely customer service
• Developing and maintaining professional relationships in support of team goals and objectives
• Ensuring defined processes are followed and opportunities to improve the customer experience and groups risk position are raised with senior management
• Supporting your Manager and Executive Manager with special projects as required
• Other duties as required by the Team Manager – escalations, complaint handling etc.
• Proactive in assisting team members achieve desired service and sales outcomes

Your Experience/ Skills Required

• Previous customer service experience and exceptional customer service skills is essential
• A passion for innovation and solutions focused thinking
• Excellent knowledge of business banking products and services and related products
• Attention to detail and ability to communicate with a variety of stakeholders
• Ability to work under pressure and to tight deadlines in a load sharing environment
• Good organisational and time management skills

Your Development
If you live the values and demonstrate the people capabilities we can offer great opportunities.
Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 16/03/2024