AddressRole: System Administrator/ EUC Engineer
Location: Melbourne, VIC
Employment Type: Full Time Contract
Job Summary:
- Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
- Performing monthly Windows machine patching and application deployments using SCCM 2012
- Active Directory skills and experience
- Monitor Display connectivity issues with laptop
- Driver issues in laptop and monitor
- Projector, Video conference skills and issues
- Incidents, service requests and change management using Service now
- Knowledge on Service Now ITSM Platform
- Timely and professional follow up on all calls, Quick identification and control of high priority issues
- Troubleshooting MS Office 2016 and Office 365 issues
- Troubleshooting outlook issue
- Installing software’s and troubleshooting application related issues
- Managing hardware and software CMDB
- Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
- Promptly responding to user issues via email, phone and in person
- Providing support to VIP users
- Excellent troubleshooting, multitasking, problem solving and time management skills
- Re-imaging the laptops
- Working on Windows 10, 8 and 7 machines and troubleshooting the issues
- Providing support for OneDrive, SharePoint, Microsoft Teams
- Providing remote support through Phone and other tools like (RDP, remote viewer, Microsoft Teams and Skype for Business)
- Troubleshooting Network issues (LAN, Wi-Fi issues)
- Monitoring security patch updates
- Good Hands on knowledge on Compliance and security pertaining to patching windows
Please share your resume on ***************@carecone.com.au or call us at +61 2 9157 5539.
