Business Process Analyst - Sdt Program

The Business Process Analyst works in a team delivering improved Business Process management to help manage, sustain, and improve optimised Business Processes enabled by the RAPID solution.
The role has responsibility to comprehensively model the future-state processes at the operational level. This responsibility includes drafting appropriate process deliverables that are practical for use and accessible by Process Stewards to help manage and improve processes. This work will also inform the drafting of process documentation (operational procedures etc) by technical writers on the program team.
About the Role:
A key function of the role is to produce process maps in Business Process Model and Notation (BPMN v2.0) for the future-state operational processes that support the services being transformed under the Service Delivery (SDT) Program. The deliverables will include process decompositions, process maps and process specifications.
The role will involve process analysis when reviewing and interrogating the inputs to the operational process models - existing process architecture, future-state standardised processes, and workflows and business rules in the enabling technology.
The role will also involve engagement with program team members, such as Business Analysts, for inputs to process models, and business stakeholders to elicit feedback on process deliverables.
The Business Process stream has revised its delivery plan for 2024 and requires this role during Feb-June 2024 to accelerate progress.
For the Business Process workstream component, the program team is undertaking initiatives to optimise Business Processes and help embed the approved Business Process Framework. Key aspects already delivered include a process architecture, process modelling standards and 'standardised' future-state processes designed in consultation with stakeholders. To support change management and help embed new processes after system go-live, current activity is underway to specify operational processes, draft process documentation and implement improved process management.
Key Points to Note:

• As the Business Process Analyst, you will undertake activities relating to Business Process modelling, process mapping using BPMN (v2.0), and updating the process repository, to meet the needs of the Department.
• You will be innovative, strongly customer focused, collaborative, very comfortable liaising with business stakeholders, an enthusiastic advocate for your assigned work, flexible in your approach to work to deliver effective business value.
• You have the ability to efficiently disseminate information from inputs such as existing process architecture, future-state standardised processes, and workflows and business rules in the enabling technology - to draft the operational process models.
• You will be adaptable in applying your skills to different organisational contexts, including in an Agile delivery environment, and comfortable liaising with business stakeholders to clarify content and respond to feedback on draft process deliverables.

As the workstream is in progress and requires additional support to meet its 2024 commitments, you will be able to 'hit the ground running' and directly contribute to the team's velocity and progress.
Key Responsibilities:
As the Business Process Analyst, you will have responsibility for the following:

• Engaging stakeholders through workshops / presentations / individual meetings to elicit future state Business Processes.
• Analysing inputs to the operational process models - existing process architecture, future-state standardised processes, and workflows and business rules in the enabling technology.
• Developing future-state operational process models including BPMN process maps, process decompositions and process specifications.
• Engaging with program team members, such as Business Analysts, for inputs to process models, and business stakeholders for input and feedback on process deliverables.
• Ensuring practices and documentation align with the department's process architecture and process modelling standards.
• Assisting the Senior Business Analyst - Business Process with promotion of process architecture, and peer reviews of process models developed by other program team members.

Mandatory requirements/Special Conditions

• Experience in Business Process modelling such as BPMN.
• High level proficiency in Microsoft Visio and proficient with Microsoft Word and Excel.

Desirable skills and knowledge:

• Experience undertaking process analysis for organisations delivering technical or regulatory services.

Like to know more?
To submit your application, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Kylie Graham in our Brisbane office on 07 3185 5339 or email kylie.graham@hudson.com, quoting Ref No. 235280.
Your interest will be treated in the strictest of confidence.