Business Solutions Support Officer

Brand Vacancy title Business Solutions Support Officer Ref 20585 Function IT City Brisbane Salary Competitive Closing date 22/10/2024 DescriptionTriumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).Learn more about Triumph on:www.facebook.com/Triumph/www.instagram.com/Triumph/Our IT Department in Wynnum West 4178, Brisbane is looking for a Business Solutions Support OfficerYour Responsibilities:

• Monitoring of the local systems and relevant interfaces on a daily basis including troubleshooting any issues in a timely manner. This includes troubleshooting the POS, CRM, EDI, B2B, Warehousing and Ecommerce processes
• Support all users in creating incidents to Accenture & 3rd party vendors for both SAP and IT processes including assisting them with timely resolutions.
• Providing support to External IT technician where necessary to ensure appropriate incidents are solved
• support the business to perform various SAP processes such as stock movements, stock take, ecommerce & master data and price list preparation
• Perform minor IT functions such as creating SAP authorization and IT requests, assisting with preparation of hardware for new users. This includes liaising with external IT support to ensure hardware is available and software is installed
• Support the IT infrastructure & POS in retail stores, include building & installing new POS machine
• Keep records such as IT assets documentation
• Procurement of IT asset

Your ideal profile:

• A Degree/ Tertiary qualification in Business or IT.
• Good understanding of POS, eCommerce, EDI and SAP (or similar ERP software) is essential.
• Advanced Excel is essential with strong knowledge of formulas and pivot tables. Exposure to Microsoft Query would be desirable
• Minimum 3 years’ experience in a similar role
• Previous exposure to change management preferred

Technical skills:

• A high attention to detail, logical and analytical thought processes

IT proficiency:

• Must have advanced Excel skills.
• Strong Microsoft Windows knowledge

Other skills:

• Problem solving skills and the ability to handle pressure.
• Well developed written and verbal communication skills.
• The ability to interact with staff and customers from all levels within our organization, and external parties.
• Organizational and time management skills as well as ability to utilize initiative, be reliable and flexible
• Can-do attitude. The desire to assist users and develop their knowledge

You will never walk aloneAs a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.Make a Difference, togetherThe future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.Putting People at the centerAt Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning AcademyWe continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.