Business Support Consultant

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.
We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.
We currently have a permanent, full time opportunity for a Business Support Consultant to join our Information Technology department. This role can be based in our Collingwood Head Office, or Bendigo and will report to the Business Support Manager.
The Business Support Consultant will provide support to the retail arm of the business in product development and special projects. This role will provide technical testing and development support of the company's core banking systems.
Why join us

• We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Investigate key banking system faults and initiate remedial action
• Escalation of key banking system faults with third party suppliers as required
• Build upgrades - UAT change testing and regression testing
• Liaise with key partners, developers and business units to facilitate the initiation, documentation, provision and review of new system developments
• Liaise with business units, developers and key partners to assist in development, testing and release of new products or changes to existing products
• Assist with special projects impacting key banking systems
• Ensure that change management processes are followed in the performance of duties in line with business procedures
• Ensure that incident management processes are followed in the performance of duties in line with business procedures
• Testing of roll back procedures and documenting results and directed by Manager Business Systems
• Ensure developments to key banking systems that support regulatory compliance are prioritised.
• Document system processes, procedures and knowledge base articles for Key Banking Systems as directed by the Manager Business Support
• Actively provide feedback to the team if there are gaps in documentation.

What you will bring

• Minimum year 12 completion is essential. Relevant graduate or post graduate qualification is desirable
• Skills in computer literacy
• Effective communication and report writing skills
• Experience and/or knowledge of software testing is desirable
• Experience and/or knowledge of ITIL including Incident & change management is desirable
• Experience with Structured Query Language (SQL) and relational database models is desirable
• Previous experience in project management is highly desirable
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.