Business Support Officer

We are EnerSys - Power / Full Solutions

Powering the Future - Everywhere for Everyone

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

Role Overview

The Business Support Officer is responsible for providing professional and accurate administration support to both internal stakeholders and customers. The incumbent will be adept in navigating all systems employed by EnerSys and will synthesize their systems and process understanding with various business requirements.

• Administration
o Provide effective administration to Operations whilst meeting advised deadlines.
o Create and maintain administration systems and procedures for all facets of your role, maintaining and updating them as changes occur, such that the administration function can run smoothly in your absence based on current procedures.
o Ensure activities are carried out efficiently and effectively, measured by outcomes and time invested.
o Display accuracy and attention to detail in all aspects of the role.
o Provide relief reception during peak times and staff leave.
o Assist with project based work and other duties as required.
• Systems
o Create and maintain Projects within Pronto & FourthShift, including the management of budgets, variations, sales orders, purchase orders, forecasting, cost bookings, stock management.
o Liaise with Operations staff on new and changed information affecting orders.
o Ensure anomalies and concerns are escalated and resolved without delay.
o Ensure systems and procedures are followed for all matters affecting production and administration.
o Adhere to processes and workflows implemented within EnerSys nominated systems such as SharePoint, Salesforce, MS Office, Smartsheet, etc.
• General
o Ensure anomalies and concerns are escalated and resolved without delay.
o Maintain regular consistent and professional attendance, punctuality, personal appearance, and a pleasant, confident phone manner.
o Display a friendly, consistent, and helpful manner, always displaying a professional appearance and manner.
o Use your initiative and make constructive suggestions that improve our operational or financial performance (faster, better, cheaper ways of doing things)
o Contribute to building a successful team environment.
o Promote the company brand.

• VCE or equivalent experience and training
• Minimum 5 years experience working in a general Administration role under minimal supervision
• Experience using an industrial order management system
• Basic/Advanced skills in: Problem solving, Organisation, Communication & interpersonal skills, and Computer literacy - Microsoft Office / Windows environment. Competency in MS Excel is required.
• Ability to prioritise workload
• Ability to work as part of a team, with or without supervision
• Qualification(s) in areas such as Customer Service or Administration.
• Demonstrated commitment to reliability and punctuality
• Honest, reliable, pro-active approach with maturity and a strong sense of responsibility
• Self-motivated with the ability to use initiative and work independently, yet collaboratively with a team
• Willingness to accurately self-assess and engage in ongoing professional and personal development
• Excellent internal and external customer service focus
• Savvy minded and can think a little left of field / outside the box
• An avid supporter of our fully inclusive culture - we celebrate difference and ensure that everyone belongs

The successful applicant will be ambitious and will have the autonomy and competency to succeed in this role. A can-do attitude, good communication skills, with the ability to prioritise work will hold you in good stead. It is essential that you are commercially minded, a team player, and able to work with a range of stakeholders.

If you have the ambition, drive, and competency to succeed in this role please submit your application, including current resume by selecting 'Apply' and following the prompts.

No Recruitment Agencies: We have this one covered!

Applications Close: 2nd June 2024