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SalaryThis role provides high quality client and administrative support to the Civil Dispute Resolution Service including management of phone and email enquiries, record keeping, data entry, preparation of correspondence, statistical reporting, and other Business Support as required. This role may be based in Brisbane or Townsville and reports to the Civil Coordinator who is currently based in Townsville.Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO3
Workplace Location Brisbane Inner City,Townsville region
Job ad reference QLD/555082/24
Closing date 11-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 12 months
Contact person Melda mcBeath
Contact details Phone: (07) 4417 8140
Access the
- Work collaboratively with the branch Civil Intake team to provide confidential and accurate administrative support including responding to client phone and email enquiries, data entry, filing, photocopying, processing forms, managing correspondence, and record keeping.
- Accurate data entry to record enquiry outcomes, mediation statistics, and completion of HR and financial forms including processing of casual staff pays.
- Answer phone calls in a professional manner to provide information about the operations of the civil services provided by the Dispute Resolution Branch to the public and others including people from diverse backgrounds and Aboriginal and Torres Strait Islander peoples.
- Maintain and operate computer-based word processing, spreadsheets, data bases and desk top publishing.
- Assist in the organisation of mediations, facilitations, meetings, and special events as required.
- Participate productively and collaboratively as a member of a team in delivering support and services to staff and clients.
- Other appropriate administrative tasks as allocated.
