District Executive Support Officer

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families.  After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
  
Whether veterans or their families need employment, emergency financial aid, online health and wellbeing resources and social connection activities, our award-winning services and partner programs deliver real, lasting outcomes. 
  
With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. 
  
Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland.  

•  Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
• Extensive training/development opportunities
• Bring your whole authentic self to work each day and be part of a supportive environment
• You’re gifted 3 additional days of leave at Christmas!
• Financial support and study leave to undertake higher educational courses related to work
• Work in an environment that values all voices – have an influence, be the difference!
• Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

Now, a bit about the role:  
Known internally as a District Secretary, this position plays a vital role by representing State Branch in the provision of efficient, effective, high quality and client-focused administration, coordination, and support function services directly to the Brisbane North District Executive and Sub Branches.

This permanent, full-time position will be based in our District Officer in Bundaberg. Whilst a Monday-Friday position, some occasional weekend work may be required. 

As a key point of contact for Sub Branches within the District you will be supported by an Administration Assistant, report to the Senior Manager District Support Services and work closely with and support the District President.  Other responsibilities include, but aren’t limited to:  

• Working in partnership with State Branch to deliver key deliverables, programs and projects
• Providing administrative support to the District Executives in relation to the District’s requirements to comply with League Constitutions & By Laws at all levels, and those requirements of the Associations Incorporation Act 1981
• Ensuring a high level of customer service to all external and internal customers and stakeholders
• Coordinating and facilitating the formalities of District meetings and events, including sending invites, booking rooms, arranging travel, accommodation, and catering, taking minutes etc
• Efficiently managing reception, incoming calls, emails and proactively determining significance and possible solutions
• Facilitating the promotion of membership through assisting in signing up new members, renewals, processing and maintaining details on a database, training, and guidance on use of membership systems.
• Assisting with and co-ordinating training
• Supervising the District Administration Assistant

  
What’s required to succeed:
This is a hands-on role requiring exceptional customer and stakeholder management skills and strong organisational and time management skills.   The ability to work weekends and travel intrastate is also required.  

Qualifications, experience, and capabilities include the following:

• 5+ years’ experience in a busy and demanding office administrative role in a similar sized organisation
• 3+ years’ supervisory experience
• Formal qualification in business administration or a related field is desirable
• Customer focus with the ability to work with volunteers and demonstrated empathy for veterans
• Excellent communication and interpersonal skills including the ability to influence and negotiate in the pursuit of specific objectives
• Ability to manage competing priorities from multiple stakeholders and effectively plan and manage role responsibilities
• Experience in dealing with Boards including pulling together reports and minute taking
• Strong IT capability and the ability to pick up systems quickly
• The ability to work autonomously, with limited direction or supervision
• Good ability to conceptualise and draft communications and presentations from scratch on a variety of topics (Advanced skills in Microsoft Office)
• Strong attention to detail and high degree of accuracy, with proficient grammar and spelling
• Demonstrated ability to problem solve and take initiative in the resolution of systemic and once off administrative problems, always demonstrating the highest of ethical standards
• Sound knowledge of corporate governance requirements and experience in the provision of effective secretarial support to boards and committee

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart. 
 
If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.