Business Support/Administration Manager

Fantastic opportunity to drive your administration/sales career forward when you join this rapidly growing home improvement company within Tropical Townsville.

This is the perfect role if you've gained some previous office experience (1-2 years) and would now like to take your career to the next level.

Whist the work load is busy, working for this boutique sized business you'll be offered the opportunity to become part of the ‘close-knit work family' and develop your experience.

Intermediate to advanced Microsoft Office and Xero and fast, accurate typing in order to make it through the workload will be required. Coupled with a warm, happy-go-lucky nature, a true support mentality and the willingness to put yourself out of your comfort zone when you're learning something new will ensure your success. Therefore, if you are a confident communicator and like to interact with others then this environment will be the perfect match for you.

Key Responsibilities include but are not limited to:

• Be the first point of contact for internal and external customers - via phone, email and in person/showroom
• Manage requests, concerns and enquiries
• Scheduling jobs with site technicians/ supervisors
• Preparation of invoicing, billing and update Xero on weekly basis
• Creation of correspondence and documentation as requested
• Use mainstream software including Microsoft Suite and Database applications.
• Follow up with customers for pending jobs and invoices
• Updating the database with accurate client information, remaining across active projects and immersing yourself in the nuts and bolts of the back-end administration for the business

Preferred skills and experience:

• Proven experience in an administrative role, xero experience highly regarded
• Excellent communication and interpersonal skills, with the ability to facilitate effective dialogue between various parties
• Have excellent organisational skills
• Team player/goal-orientated
• Service delivery integrity
• Empathetic
• Ability to handle the demands of continuous change
• Customer service experience both in person and over the phone
• Ability to organise work and prioritise workload in a busy work environment
• A positive attitude and ability to work independently and collaboratively
• Proficient in Word, Outlook and Excel