AddressThe Business Systems Administrator role involves providing support, administration, and escalation for RFDS Aviation Management solutions, including the Operations & Safety Management System (Air Maestro) and Training Management (CrewDocs), as well as secondary support for other business applications.
As the main point of contact, the role is responsible for problem management, continuous management and process improvement, data and system integrity, and release and change management. The Business Systems Administrator is an integral part of the Digital and Technology team for the RFDS Queensland Section, providing support for our aviation staff, including Pilots, Nurses, and Doctors.
The Business Systems Administrator is a permanent full-time position based at the Royal Flying Doctor Service (RFDS) Corporate Office in Brisbane.
Key Responsibilities
Your key responsibilities:
- Be the Subject Matter Expert (SME) for aviation systems and customer experience
- Investigate operational needs, problems and opportunities and recommend improvements across the systems and processes
- Assist project teams with solutions related to aviation
- Record activities by updating tickets/records with progress updates and actions taken
- Transition-to-Production activities such as providing support advice and knowledge articles
- Develop test scenarios to validate new/updated applications and processes to identify efficiencies
- Ensuring all requests are dealt with according to agreed procedures
- Determine and monitor problems in systems and assist with recommendations and the implementation of agreed remedies and preventative measures
Who we are looking for?
We're looking for a system administrator who is a team player and who communicates openly and confidently. In addition, you will demonstrate-
- Experience with supporting aviation management solutions relating to resource planning/rostering, compliance, safety and incident management, training and reporting. Air Maestro experiencewould be highly desirable.
- Strong communication, stakeholder engagement and support skills
- Ability to work within a team environment and prioritise tasks, whilst maintaining attention to detail
- Self-driven, mature attitude, able to work independently
- Ability to become a SME for aviation systems with primary emphasis on AirMaestro
- ITSM, ITBM, CMDB knowledge
- Service Desk or Customer Support experience
- Experience in release management (including Testing & Change management), problem and incident management)
Qualifications/Registrations
- Diploma in Computer Science, Information Technology, System Administration or similar
- ITIL Foundation Certification
- Current QLD Drivers Licence
About the RFDS (Queensland Section)
The Royal Flying Doctor Service (RFDS) is one of the world's largest and most comprehensive aeromedical organisations. In Queensland, the RFDS employs more than 600 people ranging from pilots, doctors, nurses, engineers, allied health professionals, and a variety of administration and support services roles.
The Corporate Office is located at the Brisbane International Airport, and RFDS operates from nine operational bases located in Brisbane, Cairns, Townsville, Rockhampton, Bundaberg, Charleville, Mount Isa, Longreach, and Roma. The RFDS also delivers a broad range of essential healthcare services to rural and remote communities, as well as emergency retrieval services.
Why Join the RFDS (Queensland Section)
We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will:
- Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
- Have flexible working arrangements and free parking when you do come to the office!
- Competitive salary up to 115K + Super
- Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Novated leasing available
- Access to a full allocation of a newly launched uniform range at no cost
- The opportunity to be a part of the iconic Royal Flying Doctor Service team
Interested?
This role will close by the 1st of July 2024 however; shortlisting will commence before the end date so don’t delay in applying! For further information regarding this role please contact Recruitment on 07 3852 7*** or for a copy of the PD please reach out to ***********@rfdsqld.com.au
The successful applicant will need to undertake a police check, have a valid QLD driver’s licence and may be required to undertake intrastate travel, inclusive of overnight stays.
Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
