Business Systems Analyst - Office of the Independent Regulator

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.Period of AppointmentFixed Term - 24 MonthsHours per fortnight73.50 hours per fortnight - flexible options available.Duties

• Implement business process improvements incorporating meaningful analytics to drive business decisions.
• Liaise with internal stakeholders to provide ongoing strategic advice regarding business improvement and system change management.
• Develop and maintain clear user documentation for Business Systems and processes.
• As a 'superuser' for case management system, be the initial point of contact for providing advice related to Business Systems, including troubleshooting. Provide backup administrator services for the investigator.
• Management of theBusiness Systems, including but not limited to, undertaking workflows, management of files, creating web form templates and creating new user profiles.
• Undertake website monitoring and reporting against key performance indicators.
• Identifying system defects, triaging defects and maintenance tasks, coordinating testing and implementation of defect fixes.
• Ensure new equipment, software and application purchases comply with processes and are fit for purpose.
• Undertake tasks to support the administration of the complaint management system including the resolution of issues, liaising upgrades where required in conjunction with the relevant technology teams and contractors.
• Contribute to the development of complaint management system processes and guidelines relevant to the office.
• Provide instructions to resolve issues that arise.
• Working with different teams to develop and produce accessible content for the office to support the broad operations of the service in communicating about the Reportable Conduct Scheme, the Child and Youth Safe Organisations Framework and the Child Safe standards.
• Undertake small projects and web development tasks as required to support the cycle of continuous improvement for website design and functionality of the office's web presence.
• The incumbent can expect to be allocated duties not specifically mentioned in this document that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.
• Other statutes or policies as may be required and not specifically listed.

Pre-employment ChecksThe Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.The following checks are to be conducted:1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy

2. Disciplinary action in previous employment.3. Identification check.Desirable Requirements

• Experience in the website management and complaint management systems.
• Relevant tertiary qualifications such as Bachelor of Information Systems or Bachelor of Business majoring in Information Systems, or similar.

Download the Statement of Duties and any Associated DocumentsHow to applyTo apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. We do not require a separate statement addressing the selection criteria.Please note if you submit the details of your referees with your application the Selection Panel may contact them without notifying you.Please apply online by clicking the 'Apply Now' button.Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6166 1435.For more informationDan Rakhani
Business ManagerPhone: 04614 06649Reasonable Adjustment Queries(03) 6165 7603