Business Systems Support Manager, Queensland

About Harcourts

Established in 1888, Harcourts is the second largest and fastest-growing real estate group in Australia/New Zealand, boasting a national franchise network of 879 offices across 11 countries and over 6,670 team members globally.

Our award-winning teams offer a full range of real estate services both locally and internationally, benefitting from a wide referral and market network. Recognized for our commitment to providing an exceptional real estate experience, Harcourts values deep relationships, fostering connections with customers, business partners, and clients.

Our unwavering desire is to help everyone we work with achieve success, extending beyond property to help you find where you belong.

About the role

As a vital member of our team, you will be entrusted with delivering high-level support to our Queensland network. This role necessitates a hands-on approach, with your primary responsibility being the successful rollout and engagement of the Harcourts technology suite, including various products and services.

To thrive in this position, you should demonstrate the ability to work both independently and collaboratively in a team setting. Motivation to meet deadlines and key performance indicators (KPIs), along with efficient management of daily responsibilities, are essential attributes for success. Regular visits to local offices for training and support will play a pivotal role in this role's effectiveness.

Day to day responsibilities:

• Serve as the initial point of contact for triage and support related to the Harcourts technology suite, encompassing CRM (VaultRE), Websites, and Intranet.
• Manage and support the rollout of new product launches across the network.
• Conduct office visits and provide online training to enhance product engagement and usage, aligning with individual KPIs.
• Facilitate operational induction and coordination for new offices joining the network.
• Report directly to the National Head of Business Operations, fostering close collaboration with other Business Operations Managers (BOMs) nationwide, as well as your local CEO and state support team.

About you:

To excel in this role, you will possess the following qualities:

• Technologically Confident: Display a high level of comfort using technology, coupled with the ability to swiftly grasp new systems and platforms.
• Energetic Producer: Demonstrate an energetic approach to tasks, effectively prioritising your time for optimal productivity.
• Motivated Achiever: Exhibit strong motivation to meet critical deadlines and Key Performance Indicators (KPIs).
• Highly Organized: Showcase exceptional organisational skills, taking responsibility and accountability for your work.
• Relationship Builder: Feel at ease in building relationships and delivering presentations to groups of people.
• Warm and Approachable: Project warmth and approachability, fostering a positive and collaborative work environment.

You will bring...

• Industry Experience: Preferred experience in the real estate industry or a similar role.
• Computer Proficiency: Intermediate to advanced proficiency in using computers and online systems.
• CRM Expertise: Demonstrated experience working with CRM systems, with a preference for familiarity with VaultRE.
• Relationship Building: A genuine desire to build and nurture relationships within the Harcourts network.
• Collaborative Skills: The ability to work both independently and collaboratively within a cross-functional team environment.
• Professional Presentation: Excellent personal and professional presentation.
• Positive Problem Solver: A positive attitude with the ability to find solutions to any problem.

Why work with us?

Our focus is to help others achieve success – our clients, our team, and our network. When we do this, we make a positive difference in the lives of others. It’s a journey that brings satisfaction and rich reward.

We’re looking for team members to join us on this journey. People who share our goal – who want to grow and be successful – and who want to partner with a team where they feel they belong.

• Grow personally and professionally with learning and development opportunities.
• Enjoy the use of our flexible working policy with a mix of in-office and remote workdays.
• Experience an incredible workplace culture unlike any other.
• Kitchens stocked with coffee machines and snacks for your enjoyment.
• Convenient location that is close to lots of options for food and close to the city.

If you think you would be our ideal candidate, APPLY NOW! 

Please include a cover letter and a current resume with your application. 

Please note - applications will only be accepted online, please do not contact the office directly. No agency applications please.