AddressThe Role
Reporting to our Business Systems Manager, this role is to to provide frontline IT application support, undertake system process analysis and project management to improve IT systems and business efficiencies.
This will be done in consultation with key stake holders to identify and implement improvements to the Pronto ERP and other critical business applications including (but not limited to): Netstock, Transform, Cognos, SQL analysis cube reporting, Redmap, Esker, Mobile Sales Web App, etc.
Role Responsibilities include:
Business Analysis
- Undertake detailed analysis to identify opportunities to improve the functionality of Pronto ERP and other business system software.
- Work closely with key stakeholders to establish a technical understanding of the issue to scope and prepare a detailed proposal outlining recommendations and functional specifications to best meet the business needs.
- Develop Project Plans and manage the implementation of Projects to achieve KPI’s(Time, Quality, Cost etc)
- Work with key stake holders on project priorities and deliver accordingly
- Assist with ERP software upgrades across the business by providing specialist advice, recommendations, and project management
Applications Support
- Provide employees with remote end-user IT application support, both functionally and technically
- Provide timely customer focussed follow up communication to staff on the progress of support tasks.
- Applications supported will include Pronto, Cognos, Definitiv, Redmap, Netstock, Esker, FreshCRM, Akeneo, ecommerce products such as the website and web app, and various Microsoft applications which may change in line with the company’s requirements
- Assist with business system upgrades, testing and training
- Provide out of hours support as required
Staff Training
- Assist with the development and documentation of national IT processes as required
- Assist the development and implementation of company approved end user training for Pronto and other applications
Essential Candidate Requirements
- Detailed knowledge and advanced level of skills using Pronto
- Advanced functional knowledge of IT applications
- Extensive experience in a similar position, using Pronto Software and providing Help Desk Support
- Demonstrated ability to successfully manage a Project from conception through to completion including a high level of key stakeholder involvement to analyse business requirements and objectives to determine how software can best meet the business requirements.
- A strong knowledge and understanding of business functions and administrative processes including Sales, Retail, Purchasing, Warehousing and Finance/Accounts processes
- Knowledge of Microsoft suite of products
- A high level of customer service orientation
- Strong communication / interpersonal skills and able to engage confidently with Management, employees and external providers
- Well-developed planning and organizational skills
- Sound analytical and problem solving skills
- Skilled in managing multiple requests, prioritizing work, making sound decisions to meet strict deadlines
- Resilience required to manage busy and complex situations
Desirable Criteria
- Knowledge gained working within a large national multi-site Wholesale Distribution and or Retail company
- Knowledge & Experience writing Cognos reports
This is a fantastic opportunity to join our company in a role that will offer rewarding challenges and exciting opportunities. If you enjoy working in a culture that is professional, collaborative and one where you can make a difference, then this is the place for you!
The Benefits to working for Reward Hospitality include:
- A competitive base salary.
- Being part of a dynamic, growing international team.
- Staff discounts on our products and major retailers.
About Reward Hospitality
Reward Hospitality is Australia's largest distributor of non-food consumables to a range of industries such as hospitality, catering, health & aged care and education. We supply a wide range of products including tabletop, commercial catering equipment, janitorial and washroom supplies, disposables and packaging solutions from around the globe. With sites across Australia and NZ, Reward Hospitality offers the full solution to its customers with an unmatched international presence.
Reward Hospitality is proudly owned by the ECF Group - the European leader in hospitality, catering and general food service supply with key markets in Europe, the Middle East and North Africa. Paired with market leaders in Europe, Reward offers customers access to products and trends from around the globe.
Reward Hospitality is an established Company achieving record sales targets and growth - it is an exciting time to come and join us!
Why work for Reward Hospitality?
We are a forward thinking established business with strong values and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.
If you are interested, we'd love to hear from you!
To apply, please click the 'Apply Now' button to submit your cover letter and resume.
