AddressWho we are:
The City of Salisbury is a local government entity and encompasses an area of 158km2. We are a community focused organisation, providing essential services to residents and visitors, in a dynamic and flexible working environment.
We are a progressive, sustainable and connected community, where we celebrate our employee's and community's diversity and where people are valued and feel safe, included, connected and have a sense of belonging.
Our values (ReACH) encompass Respect, Accountability, Collaboration and Helpfulness. Do you want to work in a team-based environment, delivering projects for the benefit of the community?
The role:
Some of the responsibilities of this role are:
- Providing information and assistance to ratepayers in an efficient, courteous and timely manner
- Accurately updating information in relation to property records utilising Council's Property Management System and other corporate systems
- Investigating and preparing journals for errors associated with rates administration.
- Preparing refund payments for overpayments, as well as rate remissions and other ad hoc reimbursements
- Interviewing, counselling and negotiating repayment methods of monies owing by ratepayers and other debtors in a professional and customer-oriented manner
- Providing back up support for the Debtors and Property Officer as required.
Skills, Knowledge, Experience:
To be successful in this role you will have:
- Previous demonstrated experience delivering high quality customer service in a high-pressured environment and working with challenging customers.
- Solid problem-solving skills along with analytical thinking
- Sound written and verbal communication skills
- High levels of numeracy and accuracy skills
- Proven ability to utilise Information Technology, with intermediate skills in Excel and Word.
- Demonstrated ability to work autonomously and as a member of a team.
- Demonstrated willingness to learn.
While not essential, the following criteria are highly desirable to be effective in this role:
- Understanding of council's corporate systems (ie. Pathway and Dataworks).
- Understanding of customer service and continuous improvement principles.
What's in it for you?
Ability to become part of a hard-working dedicated team and playing a key role in driving exceptional community experience and aligning with broader business initiatives.
Further information is available by accessing the Position Description.
Specific enquiries should be directed to Karen Wehrmann on 8406 8256.
Applications close 9.00 am, Monday 13 May 2024.
