We are seeking a talented and experienced Cafe Manager to lead our team and manage operations at our lobby cafe located in Sydney CBD. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a proven track record in managing a busy cafe environment.
Responsibilities:
- Oversee day-to-day operations of the cafe, including staffing, inventory management, and customer service.
- Hire, train, and schedule cafe staff, ensuring adequate coverage during peak hours.
- Maintain high standards of food quality, presentation, and cleanliness in accordance with health and safety regulations.
- Develop and implement strategies to maximize revenue, such as introducing new menu items, promotional offers, and optimizing pricing.
- Build and maintain positive relationships with customers, addressing feedback and resolving any issues promptly.
- Monitor and control operating costs, including labor, supplies, and waste management.
- Implement effective marketing initiatives to attract and retain customers, both within the office building and the surrounding area.
Requirements:
- Proven experience as a Cafe Manager or similar role, preferably in a fast-paced environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent customer service skills, with a focus on creating a welcoming and enjoyable experience for guests.
- Sound knowledge of food and beverage operations, including menu planning, inventory management, and health standards.
- Ability to multitask and prioritize tasks efficiently in a high-pressure environment.
- Understanding of financial principles and experience in budgeting and cost control.
- Certification in hospitality management or a related field is desirable.
- Availability to work flexible hours, including weekends and evenings as required.
Benefits:
- Competitive salary based on experience and qualifications.
- Opportunities for career growth and professional development.
- A vibrant and dynamic work environment in the heart of Sydney CBD.
- Enjoy your weekend and public holidays as our venue is located within an office building block.
- Onsite Parking in the heart of CBD.