Address
Form of work
SalaryCafe Manager at The Precinct by Toby's Estate , Barangaroo, NSW, 2000
Are you a seasoned hospitality professional with a deep passion for specialty coffee and a proven track record in managing busy cafes? We are currently seeking an experienced and enthusiastic Cafe Manager to lead our thriving flagship store in the bustling heart of Sydney CBD.
As a prominent player in the world of specialty coffee, our cafe is known for its premium coffee, delectable take-away food options, and top-notch catering services.
Cafe Manager
Responsibilities:
• Leadership and Team Management: Oversee the cafe's day-to-day operations, leading and motivating the cafe team to provide exceptional customer service. Set clear expectations, conduct training sessions, and promote a positive work environment that fosters teamwork and growth.
• Specialty Coffee Expertise: Demonstrate a strong understanding of specialty coffee and Toby's Estate Coffee offerings. Train staff on coffee preparation techniques, taste profiles, and presentation to ensure consistent excellence in every cup served.
• Customer Service Excellence: Lead by example and ensure that all customers receive top-notch service and a memorable experience. Handle customer inquiries, feedback, and concerns with a professional and customer-centric approach.
• Food and Beverage Management: Coordinate with the kitchen team to ensure efficient food preparation and maintain high-quality standards for all menu items. Monitor inventory levels, place orders, and manage stock to minimize waste and optimize profitability.
• Financial Management: Manage the cafe's financial performance, including budgeting, sales reporting, and cost control measures. Implement strategies to increase revenue, manage expenses, and achieve profitability goals.
• Health and Safety Compliance: Uphold strict adherence to health and safety regulations and maintain a clean and safe environment for both customers and staff. Conduct regular inspections to ensure compliance with hygiene standards.
• Marketing and Promotions: Collaborate with the marketing team to plan and execute effective promotions, events, and marketing initiatives to drive foot traffic, increase customer engagement, and boost sales.
• Catering and Events: Oversee the catering services, coordinating with clients, ensuring smooth event execution, and delivering exceptional catering experiences that align with Toby's Estate Coffee's reputation for excellence.
• Performance Analysis: Analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimize efficiency and customer satisfaction.
Requirements:
• In-depth knowledge of specialty coffee, coffee equipment, and coffee industry trends.
• Proven experience in a cafe management role, preferably in a busy cafe or hospitality establishment.
• Exceptional leadership and team management expertise, with strong communication skills to inspire and develop staff.
• Strong business acumen and financial management skills to achieve profitability goals.
• Outstanding customer service orientation with a dedication to exceeding customer expectations.
• Excellent organisational and problem-solving abilities to handle various operational challenges.
• Demonstrated ability to work in a fast-paced environment and manage multiple tasks simultaneously while keeping it cool
• Knowledge of health and safety regulations and the ability to maintain a safe work environment.
Perks you ask?
• Monday to Friday (No weekends!)
• Closed every public holiday and a nice Christmas break
• Competitive salary from $78000-$82000 p/a + super
• Unlimited coffee to keep you bouncing off the walls
• Monthly coffee tastings, training and support with the team at Toby’s Estate to fuel that coffee fire
Join our passionate team and take on the exciting opportunity to lead the flagship cafe in Sydney CBD. If you have a love for specialty coffee, a knack for team leadership, and a drive for excellence, we invite you to apply for the Cafe Manager position and be part of our thriving coffee community!
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- More than 4 years of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 11 April 2024
- Expected salary: $75,000 - $80,000 per year
