Call Centre Administrator

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.  

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

The full-time Call Centre Administrator role is an integral part of the Society's outreach and donor engagement efforts.  The role will handle incoming and outgoing calls, provide customer service, and support the wider retail and logistics team.

• Provide administrative support to the retail and logistics teams, includes order processing, transport bookings and other administrative tasks.
• Support internal teams such as truck drivers, warehouse staff, transport coordinators to resolve issues relating to order fulfillment, delivery delays, product availability.
• Work with the Retail Support Officer relating to complex issues or other matters that need resolution.
• Accurate, efficient and timely updating of the transport management system (TMS).
• Identify opportunities to streamline Call Centre processes; participate in quality monitoring activities.
• Undertake other general administration tasks as directed by the Retail Support Officer.

• Proven experience in a call center or customer service role, preferably within the logistics and transportation industry.
• Excellent verbal and written communication skills.
• Strong problem solving and conflict resolution skills, with focus on customer satisfaction.
• Proficient skills in using a range of Microsoft applications; ability to quickly learn and adapt to new work systems.
• Knowledge of logistics and transport processes.
• Proven ability to effectively engage with internal and external stakeholders.

If this sounds like you, don’t wait - apply now, we are interviewing as we receive applications.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.