Call Centre Operator - Law Firm

The Andersen Partnership are working with a reputable and continuously growing Law Firm based in Sydney who are currently looking for a Call Centre Operator to join their team. This is an opportunity to work for a leading Australian Law Firm within a supportive team.

Key Responsibilities:

• Speak with clients, accurately documenting the content of the call and proactively communicating with both internal and external clients and stakeholders.
• Liaise with Lawyers regarding the client’s case notes and ensure all relevant information is collated and documented.
• Provide high-quality support in word processing, ensuring accuracy.
• Perform various administrative tasks to assist the team.
• Meet achievable KPI’s.

About You:

• Proven ability to thrive in a fast-paced office environment.
• Experience in delivering excellent customer service through inbound and outbound calls.
• Strong organisational abilities.
• High attention to detail and effective note-taking skills during conversations.
• Ability to work well within a small team and provide effective support to the organisation.

If this role is of interest to you, please submit your CV via the 'Apply' function. For any queries, please contact Esme West at The Andersen Partnership on *****@andersenpartnership.com/ 0282565*** for a confidential discussion.