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Form of workCall Centre Consultant - Broadmeadow
We are seeking a full time Call Centre Consultant who will be the first point of contact for phone and online enquiries in our busy contact centre at Broadmeadow.
Someone who will provide excellent customer service via phone, email and live-chat to a wide variety of stakeholders including apprentices, employers, job seekers, residential tenants and students; answer questions about VERTO's service and programs; and provide general administrative support, including data entry, printing and scanning.
A demonstrated passion for customer service and proven ability to manage high volumes of phone and electronic customer enquiries will be essential to success in this role.
You'll have
- Great interpersonal skills including exceptional verbal and written communication skills.
- A proven ability to manage challenging customer behaviour, problem solve and resolve complaints.
- Excellent organisational and time management skills.
- Strong computer skills in Microsoft Office.
- Call centre or high volume reception experience is desirable but not essential.
- a rewarding role with career path opportunities
- supportive team and work environment.
- professional development opportunities along with providing excellent employee benefits.
- an attractive remuneration package (including base salary, superannuation and access to generous salary packaging) plus 5 weeks annual leave
VERTO is a not-for-profit organisation offering employment, training, apprenticeship, and community services that positively transform the lives of individuals and the communities in which we operate. Since our beginnings in Central West NSW more than 40 years ago, we have grown to provide services at more than 70 sites across NSW, VIC and ACT.
While much has changed in that time, one thing has remained the same: our commitment to making a difference through equal access to employment, education and community services. This includes offering bespoke programs that support vulnerable individuals and communities, including Indigenous, disability and tenancy services.
Interested
To apply, please click on 'Apply Now'. Your application should consist of a tailored resume to suit this role including contact details of two work referees.
We are an equal opportunity employer and encourage applications from culturally diverse backgrounds. Successful candidates will need to provide a current Working with Children check, new National Police Check and myGovID.
All VERTO team members share responsibility for the safety and well-being of the people who engage with us.
Need more information
Contact Human Resources on 0408-278-754 or **@verto.org.au for a confidential discussion. Alternatively see our website at https://www.verto.org.au/
Applications will close: The selection process will commence upon the receipt of applications & will close at 9am Monday 26th February 2024 or prior, if a suitable candidate is found.
