Call Centre Agent

Key details:

• Multiple positions available in our Customer Service Representative team
• Entry Level role with full 6 weeks paid training provided on-site
• Start 1 May 2024.

About the position

As a Customer Service Representative you will join our team of incredible people, where delivering exceptional customer service is a passion and a natural part of who you are.  You are a resilient, professional high performing team member who has the customer at the heart of everything you do.

At Foundever, our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

What you will do

You will answer inbound calls and assist with general banking enquiries from existing customers.  This can range from credit cards, transaction/savings accounts, and online banking.  These can include:

• Providing customer account balances
• Replacing debit and credit cards
• Closing credit card accounts
• Updating personal information
• Resetting online banking passwords and reactivating SMS protect
• Investigating unusual transactions and loading disputes if necessary
• Triaging fraud enquiries
• Load complaints and capture customer feedback
• Providing customers accurate information
• Following strict identification guidelines

There are no sales or up selling/cross-selling involved in this role.

About you

• At least 12 months customer service experience in any industry
• Have a genuine interest in banking or financial services
• Ability to demonstrate good computer skills and navigate multiple computer systems
• Demonstrates resilience to work in a fast paced environment and cope with tough conversations
• Must live within a reasonable travel distance to office location
• Must have completed HSC or equivalent

Training Period (on-site)

• Week 1 & 2 (classroom training) Monday to Friday 9am to 5.30pm
• Week 3 to 6 (on the job training) Monday to Friday; availability for full time hours within the span of hours between 8am and 8pm.

Various On- going Permanent Rosters

• More than 12 different roster options to choose from which may suit your lifestyle.  
• School hours and split shifts available
• Chose Full time (38 hours) or Part time (24 hours plus) 
• Work from Home Opportunities

What we can offer you!

• Full time Paid training
• Private health Care Policy discounts
• Monthly social engagement activities

Speak to our recruitment team today!

Please note:  During the training period you will need to meet job score card requirements which include attendance, assessments, trainer evaluation and class performance. Must be able to attend 100% of the training so we can set you up for success! If work from home is offered* must have stable internet connection and a quiet/secure office space in order to service our customers to a high standard.

All applicants must provide Australian work rights and be willing to undergo full background screening which includes police checks an essential and mandatory requirement.

 * Terms & Conditions apply